Customer Service Coordinator – Multi‑Shift Transportation Support Role at arenaflex

About arenaflex

arenaflex is a global leader in supply chain management, logistics, and transportation solutions. With a presence across North America, South America, Europe, and Asia, arenaflex partners with industry‑leading brands to design, plan, and execute seamless freight movement, warehousing, and distribution strategies. Our commitment to innovation, reliability, and customer‑centric service has earned us a reputation for excellence in a fast‑changing logistics landscape. As we continue to expand our network and technology platforms, we are looking for dedicated professionals who thrive in dynamic environments and want to make a tangible impact on the way goods move around the world.

Why Join arenaflex?

At arenaflex, we recognize that our people are the engine of our success. We offer a competitive base wage of $20.00 per hour with an additional $1.00 per hour shift differential for third‑shift team members. Beyond compensation, you’ll enjoy a comprehensive benefits package that includes:

• Paid Time Off (PTO) to recharge and spend time with loved ones
• Medical, Dental, and Vision insurance plans with generous employer contributions
• Life Insurance coverage for added peace of mind
• 401(k) retirement savings plan with matching contributions
• Associate Referral Program that rewards you for bringing great talent into the arenaflex family
• Exclusive associate discounts on a variety of products and services
• Opportunities for career advancement, cross‑training, and professional development

Our flexible scheduling supports a 24/7 operation, meaning you can choose from multiple shift options that fit your lifestyle. Whether you prefer the second shift (2:00 pm – 10:30 pm) or the third shift (10:00 pm – 6:30 am), arenaflex provides part‑time and full‑time arrangements, with two days off each week—one weekday and one weekend.

Position Overview

As a Transportation Customer Service Coordinator at arenaflex, you will serve as the primary point of contact for our customers’ routine reporting needs and provide real‑time updates on shipment status. You will leverage our state‑of‑the‑art Transportation Management System (TMS) and a suite of electronic tools—including web portals and email—to monitor routes, identify exceptions, and communicate critical information to both internal teams and external partners.

Key Responsibilities

• Act as the first line of contact for customers, delivering timely status updates and routine reporting information.
• Communicate clearly and professionally with drivers, dispatchers, and customers via phone, email, and portal messaging.
• Answer inbound calls and process email inquiries, ensuring each request is resolved promptly and accurately.
• Monitor transportation routes for exceptions, delays, or abnormal conditions; proactively notify stakeholders of any issues.
• Escalate non‑routine or complex customer inquiries to the appropriate supervisor or specialist to achieve swift resolution.
• Collect, audit, and report on performance metrics, supporting data‑driven decision making across the organization.
• Assist with root‑cause analysis, leveraging reporting tools and Key Performance Indicators (KPIs) to drive continuous improvement.
• Participate in special projects and initiatives assigned by management, contributing ideas that enhance operational efficiency.

Essential Qualifications

• Minimum of one year of customer service experience in a logistics, transportation, or related environment.
• High school diploma or GED required; an Associate’s or Bachelor’s degree is preferred.
• Strong verbal and written communication skills; bilingual ability in Spanish is a distinct advantage.
• Demonstrated reliability with a track record of consistent attendance and punctuality.
• Willingness to travel occasionally for on‑site training, audits, or special projects.
• Ability to successfully complete a background investigation and pre‑employment drug screening.

Preferred Skills & Competencies

• Proficiency with Transportation Management Systems (TMS) or similar logistics software platforms.
• Comfort using Microsoft Office Suite—especially Excel for data analysis and reporting.
• Strong problem‑solving mindset with the ability to think critically under pressure.
• Exceptional organizational skills, capable of juggling multiple tasks while maintaining attention to detail.
• Customer‑focused attitude, always seeking to exceed expectations and deliver value.
• Team player who collaborates effectively across departments, fostering a culture of shared success.

Physical Demands & Work Environment

While the role is primarily office‑based, you will be required to:

• Stand, walk, and sit for extended periods throughout the workday.
• Use hands to operate a computer keyboard, mouse, and other office equipment.
• Lift and move items up to 25 lb (approximately 12 kg) as needed.
• Maintain visual acuity for close‑up computer work, distance reading, and peripheral awareness.

arenaflex is committed to providing reasonable accommodations for individuals with disabilities, ensuring that all employees can perform the essential functions of their roles safely and effectively.

Compensation, Perks & Benefits

In addition to the base hourly wage and shift differential, arenaflex offers a robust benefits suite designed to support your health, financial security, and work‑life balance. Highlights include:

• Comprehensive health coverage (medical, dental, vision) with multiple plan options.
• Life and accidental death & dismemberment insurance.
• Retirement savings through a 401(k) plan with employer matching contributions.
• Generous paid time off that accrues based on tenure.
• Employee assistance programs (EAP) for mental health and personal counseling.
• Continuous learning opportunities, including tuition reimbursement and access to online training platforms.
• Employee recognition programs that celebrate outstanding performance and innovation.

Career Growth & Development

arenaflex invests heavily in the professional growth of its associates. As a Customer Service Coordinator, you will have access to:

• Structured onboarding and four‑week intensive training conducted at our corporate campus in Reading, PA.
• Mentorship from seasoned logistics professionals who will guide your development.
• Cross‑functional exposure to operations, dispatch, and analytics teams, broadening your skill set.
• Clear career pathways toward senior coordination, supervisory, and management roles within the transportation network.
• Opportunities to earn certifications in logistics, supply chain management, and customer service excellence.

Workplace Culture at arenaflex

Our culture is built on three core pillars: Integrity, Innovation, and Inclusion. We foster an environment where every voice is heard, ideas are encouraged, and collaboration drives results. Whether you are on the shop floor, in a call center, or working remotely, you will experience:

• A supportive team atmosphere that values mutual respect and open communication.
• Regular town‑hall meetings and feedback loops that keep you informed about company direction.
• Employee resource groups (ERGs) that celebrate diversity and promote community engagement.
• Flexible work arrangements, including the potential for remote work after successful completion of initial training.
• Recognition programs that highlight both individual achievements and team milestones.

Application Process

If you are an enthusiastic, detail‑oriented professional who enjoys solving problems and delivering exceptional service, we invite you to join arenaflex. To apply, click the link below, submit your resume, and complete the short online questionnaire. Our recruiting team will review your application promptly and reach out to schedule an interview.

Apply Now – Customer Service Coordinator at arenaflex

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Ready to Make an Impact?

Join a forward‑thinking logistics powerhouse where your contributions directly influence the efficiency of supply chains worldwide. At arenaflex, you will grow, learn, and thrive while helping our customers move their goods safely and on time. Take the next step in your career—apply today and become part of a team that’s shaping the future of transportation.