Claims Customer Service Representative – Remote Medical Billing, Insurance Verification & Patient Support Specialist at arenaflex

About arenaflex – Pioneering Remote Healthcare Solutions

At arenaflex, we are redefining the way health‑care organizations manage claims, billing, and patient communication. As a technology‑driven, fully remote employer, we combine industry‑leading expertise with a culture that values flexibility, continuous learning, and genuine collaboration. Our mission is to empower patients, providers, and insurers with seamless, accurate, and compassionate service—every interaction matters. If you thrive in a fast‑paced, detail‑oriented environment and are passionate about making a tangible difference in the health‑care ecosystem, you have found the right place to grow your career.

Position Overview

We are seeking a dedicated Claims Customer Service Representative to join the arenaflex team. This role is the front line of our client‑facing operations, handling inquiries, verifying insurance, and ensuring that medical documentation is precise and compliant. You will work remotely, collaborating with a diverse group of healthcare providers, insurers, and internal specialists to resolve claims efficiently while delivering an exceptional customer experience.

Key Responsibilities

• Respond promptly to inbound and outbound customer inquiries via phone, email, and chat, providing accurate information about services, procedures, and claim status.
• Conduct thorough insurance verification, gathering and reviewing all required documentation to confirm coverage eligibility and benefits.
• Maintain meticulous filing systems for medical records, ensuring that each document is correctly labeled, stored, and easily retrievable.
• Collaborate with healthcare providers, insurers, and patients to obtain additional documentation, clarify claim details, and resolve discrepancies.
• Utilize arenaflex’s proprietary financial software to manage patient accounts, track payments, and reconcile billing information.
• Ensure all medical documentation complies with federal, state, and internal policies, including HIPAA privacy standards.
• Identify opportunities to streamline processes, share best practices with teammates, and contribute to continuous improvement initiatives.
• Document all interactions in the customer relationship management (CRM) system with clear, concise notes for future reference.
• Participate in regular training sessions to stay current on coding updates, regulatory changes, and emerging industry trends.

Essential Qualifications

• Experience: Minimum of 1‑2 years in a call‑center environment, preferably within health‑care, insurance, or medical billing.
• Education: High school diploma or equivalent; additional coursework in health‑care administration, medical terminology, or related fields is a plus.
• Technical Skills: Familiarity with ICD‑10, CPT coding, and basic knowledge of state and federal billing regulations.
• Software Proficiency: Comfortable using financial and claims management software; experience with CRM platforms is advantageous.
• Communication: Excellent verbal and written communication skills, with a strong focus on empathy and clarity.
• Organizational Ability: Demonstrated capacity to manage multiple tasks, prioritize effectively, and meet deadlines in a remote setting.
• Confidentiality: Proven track record of handling sensitive health information in compliance with HIPAA and other privacy regulations.

Preferred Qualifications

• Certification in Medical Billing & Coding (CPC, CCA, or equivalent).
• Experience with remote work tools such as Slack, Zoom, Microsoft Teams, and cloud‑based document management systems.
• Previous exposure to claims adjudication processes or insurance verification workflows.
• Demonstrated ability to train or mentor new hires on best practices and procedural standards.
• Strong analytical mindset with the ability to interpret claim data and identify patterns that may indicate systemic issues.

Core Skills & Competencies

• Attention to Detail: Precision in reviewing medical records, coding entries, and payment information.
• Problem‑Solving: Ability to diagnose claim issues, propose solutions, and follow through to resolution.
• Customer‑Centric Mindset: Commitment to delivering courteous, patient‑focused service that builds trust.
• Team Collaboration: Comfortable working with cross‑functional teams, sharing insights, and supporting collective goals.
• Adaptability: Flexibility to adjust to evolving regulations, technology updates, and shifting workload demands.
• Time Management: Efficiently balance call volume, documentation tasks, and ongoing training commitments.

Career Growth & Learning Opportunities

At arenaflex, your professional development is a priority. As a Claims Customer Service Representative, you will have access to:

• Structured onboarding programs that cover medical terminology, coding standards, and our proprietary software suite.
• Continuous education webinars on emerging health‑care policies, advanced billing techniques, and customer experience strategies.
• Mentorship from senior claims analysts and compliance officers, providing pathways to roles such as Claims Analyst, Billing Supervisor, or Operations Manager.
• Certification sponsorship for industry‑recognized credentials (e.g., CPC, CCA, Certified Professional Biller).
• Opportunities to participate in cross‑departmental projects, gaining exposure to product development, data analytics, and quality assurance.

Work Environment & Culture at arenaflex

Our remote‑first philosophy means you can work from anywhere in the United States while staying connected through a vibrant digital workplace. arenaflex fosters an inclusive culture where every voice matters. Highlights include:

• Flexibility: Choose a schedule that aligns with your personal commitments, with core hours for team collaboration.
• Community: Regular virtual coffee chats, team‑building activities, and an employee resource group network that celebrates diversity.
• Well‑Being: Access to mental‑health resources, an Employee Assistance Program, and wellness challenges that promote a balanced lifestyle.
• Recognition: Quarterly awards and peer‑to‑peer shout‑outs that acknowledge outstanding service and innovative ideas.
• Technology: State‑of‑the‑art collaboration tools, secure VPN access, and a robust IT support team to ensure seamless remote operations.

Compensation, Perks & Benefits

We offer a competitive hourly wage starting at $17.00 per hour, with the potential for performance‑based increases. In addition to base pay, arenaflex provides a comprehensive benefits package designed to support your health, financial security, and work‑life harmony:

• Medical, dental, and vision insurance plans with employer contributions.
• Life insurance coverage and a 401(k) retirement plan with matching contributions.
• Paid time off (PTO) accruals, sick leave, and paid holidays.
• Flexible work‑from‑home arrangement with a stipend for home office equipment.
• Employee Assistance Program (EAP) offering counseling, legal, and financial guidance.
• Opportunities for overtime and contract extensions based on performance and business needs.

Application Process & Next Steps

If you are ready to bring your expertise in medical billing, insurance verification, and customer service to a forward‑thinking, remote‑centric organization, we invite you to apply today. Please be prepared to answer the following application question:

• How many years of Health Insurance Claims Customer Service do you have?

Submit your resume and a concise cover letter highlighting your relevant experience, especially any exposure to ICD‑10/CPT coding and remote work environments. Our recruiting team at arenaflex will review your submission, conduct a brief phone interview, and guide you through the next stages of the hiring process.

Join arenaflex – Make an Impact from Anywhere

At arenaflex, every claim you handle contributes to the health and financial well‑being of patients across the nation. Your dedication to accuracy, empathy, and continuous improvement will help us maintain the highest standards of service excellence. Take the next step in your career journey—apply now and become a valued member of our dynamic, remote workforce.