[Remote] IT Servie Desk Analyst
Note: The job is a remote job and is open to candidates in USA. EMR is a technology company seeking a Service Desk Analyst for a full-time remote role. The Service Desk Analyst will provide technical support to users, troubleshoot IT-related issues, and deliver outstanding customer service, while maintaining technical documentation and ensuring efficient system operations.
Responsibilities
- Support the Service Desk operations with a strong focus on Joiners, Movers, and Leavers (JML)
- Managed user access provisioning/de-provisioning, role changes, system permissions etc
- Ensured compliance with policies, SLAs and ITIL best practices
Skills
- 4-5 years of work experience
- User account management (Joiners, Movers, Leavers)
- Active Directory (create, modify, disable users & groups)
- Microsoft 365 / Exchange (mailboxes, access)
- Identity & Access Management (IAM) principles
- Ticketing systems
- Basic Windows OS & application support
- Hardware & asset management (laptops, peripherals) life cycle
- Clear communication (technical & non-technical users)
- Attention to detail (critical for access control)
- Time management & prioritisation
- Customer service mindset
- Problem-solving & troubleshooting
- Ability to follow processes accurately
- ITIL® 4 Foundation
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft 365 Fundamentals (MS-900)
- Service Desk & Support Certifications
- CompTIA A+
- CompTIA ITF+
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
Company Overview
- For people to thrive, so must our planet. At EMR, we protect our planet by finding new ways to transform today’s materials into tomorrow’s. It was founded in 1994, and is headquartered in Warrington, Warrington, GBR, with a workforce of 1001-5000 employees. Its website is http://www.emrgroup.com/.
Company H1B Sponsorship
- EMR has a track record of offering H1B sponsorships, with 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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