Experienced Remote Customer Service Representative - Outreach Specialist (US Citizens Only)
At arenaflex, we're on a mission to revolutionize the way healthcare clients interact with their patients and providers. As a Remote Customer Service Representative - Outreach Specialist, you'll play a vital role in our team, handling high-volume telephonic traffic with hospitals and providers to secure delivery of medical records across the country. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering healthcare clients to deliver exceptional patient care. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact in the lives of our clients and their patients. As a Remote Customer Service Representative - Outreach Specialist, you'll join a dynamic team that values collaboration, innovation, and customer-centricity.
Job Summary
As an Outreach Specialist, you'll be responsible for coordinating the medical record collection process, updating contact and demographic information, scheduling extractions of medical records, and coordinating follow-up activities. You'll also retrieve and index medical records across various provider facilities and specialty groups, ensuring timely and secure delivery of documents into our database.
Key Responsibilities
* Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval
- Retrieve medical record images from provider facilities efficiently and professionally
- Manage documentation requests and scheduling of document exchange
- Follow-up on outstanding document requests that are past due
- Document all communications in our system
- Types and transmits correspondence as necessary
- Process records and documentation according to arenaflex standards
- Provide EOD update and report to supervisor after completing an onsite retrieval appointment
- Minimize interruption to provider office while observing HIPAA standards and regulations
Essential Qualifications
* At least 1 year of experience working as a Customer Service Representative (CSR)
- US Resident and Citizen
- Call center background
- Telephone Etiquette
- Excellent customer service skills
- Data Entry Skills
- Intermediate knowledge of Outlook, Teams, Word, and Excel
- Ability to navigate Windows-based screening system effectively
- Basic knowledge of Microsoft Office products
- Understand customer service processing requirements
- Place and receive calls via computer interface
- Track/monitor/retrieve information on calls
- Understands the management of call queues and has some experience in it
- Familiar with components of standard Medical Records
- 2+ years of experience working in a professional office environment
- Relevant call center experience, healthcare industry a strong plus
Preferred Qualifications
* Experience working in a healthcare setting
- Familiarity with HIPAA regulations
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality and handle sensitive information
Skills and Competencies
* Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong analytical and problem-solving skills
- Ability to maintain confidentiality and handle sensitive information
- Familiarity with HIPAA regulations
- Strong data entry skills
- Ability to navigate Windows-based screening system effectively
- Basic knowledge of Microsoft Office products
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Remote Customer Service Representative - Outreach Specialist, you'll have access to:
- Ongoing training and development opportunities
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
Work Environment and Company Culture
As a Remote Customer Service Representative - Outreach Specialist, you'll work from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life. Our team is dedicated to creating a positive and inclusive work environment, where everyone feels valued and supported.
Compensation, Perks, and Benefits
* Competitive hourly rate of $17 per hour
- 5-6 month contract with the possibility of conversion to a permanent employee
- Flexible schedule with a 9:00 AM to 5:30 PM Central time schedule
- Ongoing training and development opportunities
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. Don't forget to answer the screening questions to be prioritized for this role.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination.
Note
arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering healthcare clients to deliver exceptional patient care. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact in the lives of our clients and their patients. Apply for this job