Senior Manager, Customer Growth Data and Analytics – Drive Business Growth with Data-Driven Insights at arenaflex

At arenaflex, we're committed to empowering our customers and colleagues to achieve their full potential. As a Senior Manager, Customer Growth Data and Analytics, you'll play a pivotal role in driving business growth by leveraging data-driven insights to inform customer marketing investments. Join our dynamic team and contribute to the development of innovative solutions that enhance customer experiences and drive business success.

About arenaflex

arenaflex is a global leader in the financial services industry, renowned for its commitment to delivering exceptional customer experiences. Our diverse community of colleagues is united by a shared passion for innovation, collaboration, and excellence. As a member of our team, you'll have the opportunity to learn and grow in a dynamic environment that values your unique perspectives and contributions.

The U.S. Consumer Services Team: A Hub of Innovation and Growth

The U.S. Consumer Services Team is a key growth engine within arenaflex, responsible for delivering a suite of consumer products, services, and experiences that cater to the evolving needs of our customers. Our team is dedicated to making membership an indispensable competitive advantage, and we're committed to helping each other become better leaders every day.

The US Consumer Marketing Organization: Driving Growth through Data-Driven Insights

The US Consumer Marketing organization is a critical component of the U.S. Consumer Services Team, responsible for leading prospect acquisition and customer marketing efforts. Our Investment Services team is at the forefront of delivering performance reporting and insights, operational management of marketing budgets, and leadership of forecasting processes.

Your Impact: Delivering Insights that Drive Business Growth

As a Senior Manager, Customer Growth Data and Analytics, you'll be responsible for delivering actionable insights that inform customer marketing investments across the Customer Growth portfolio. Your expertise will help drive better outcomes from our customer marketing investments, ensuring that we continue to deliver exceptional customer experiences and drive business growth.

Key Responsibilities:

* Develop dashboards and reporting products to support marketers and stakeholders

• Conduct deep dive analysis into performance gaps and opportunities
• Perform cohort and profiling analysis to understand performance of different segments and develop strategies to enhance marketing treatments
• Develop frameworks for strategic insights to support customer investment decisions across the portfolio

Minimum Qualifications:

* Deep analytical skills, with the ability to analyze and understand large data sets, synthesize, and draw out relevant insights

• Extreme attention to detail and accuracy, with a strong sense of responsibility and accountability
• Significant marketing analytics experience, with a deep understanding of data from key channels and the ways these are optimized
• Educational and work experience implementing statistical approaches would be beneficial
• Strong SQL, Python, Power BI, and Excel skills
• 5+ years of work experience in analyzing data and reporting insights
• Bachelor's Degree Preferred

Salary and Benefits:

* Competitive base salary: $90,000.00 to $165,000.00 annually

• Bonus incentives
• Comprehensive benefits package, including:

+ Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities

About arenaflex's Culture and Values:

At arenaflex, we're committed to creating a culture that values diversity, equity, and inclusion. We believe that everyone deserves to be seen, heard, and valued, and we strive to create an environment where everyone feels like they belong. Our culture is built on a foundation of trust, respect, and open communication, and we're dedicated to fostering a workplace that is inclusive, supportive, and empowering.

Why Join arenaflex?

* Be part of a global and diverse community of colleagues who are passionate about innovation, collaboration, and excellence

• Contribute to the development of innovative solutions that enhance customer experiences and drive business success
• Enjoy a comprehensive benefits package that supports your physical, financial, and mental well-being
• Take advantage of career development and training opportunities that help you grow and succeed in your career
• Be part of a culture that values diversity, equity, and inclusion, and strives to create an environment where everyone feels like they belong

How to Apply:

If you're a motivated and experienced professional who is passionate about data-driven insights and customer growth, we encourage you to apply for this exciting opportunity. Please visit our careers page to learn more about this role and to submit your application. Apply to this job

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Apply for this job