Experienced Customer Service Representative – Healthcare Industry
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading healthcare company dedicated to creating healthier futures for people and animals everywhere. As an Experienced Customer Service Representative, you will play a vital role in ensuring customer satisfaction by providing courteous, professional, and efficient service to our valued customers.
About arenaflex
At arenaflex, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. Our innovative company is committed to improving the lives of people and animals everywhere, and we are seeking talented individuals like you to join our team. With a strong focus on customer satisfaction, we strive to provide exceptional service and support to our customers, and we are looking for a dedicated and passionate customer service representative to join our team.
Job Summary
As an Experienced Customer Service Representative, you will be responsible for ensuring customer satisfaction by providing excellent service and communication to our customers. You will be working closely with our Customer Service Supervisor to ensure that all customer inquiries and issues are resolved promptly and efficiently. This role requires strong customer service skills, excellent communication skills, and the ability to work in a fast-paced environment.
Primary Duties and Responsibilities
* Initiate monthly service calls to specific low-volume accounts in the local geographic area to provide excellent service and communication to accounts not currently called on by a field sales associate.
- Update existing customers on any new programs, promotional activity, products, and services, as well as inquire and assist with any current issues or unresolved problems.
- Assist with customer problems such as missed shipments, price adjustments, and backorders; continually strive for prompt resolution.
- Frequently work with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
- Work with warehouse associates, customers, and field sales associates to ensure that the order process runs smoothly.
- Process all phone, fax, mail, email, and verbal orders from customers.
- Provide customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalate customers to Customer Service Supervisor in a courteous manner.
- Perform data entry for purposes such as processing orders, accessing previous orders, and special orders, and providing customers with current prices; research any other inquiries as requested.
- Assist customers with backorders by offering substitutions and alternatives whenever possible, contact manufacturers for delivery information, changes in stock number, prices, and availability, and maintain current open order reports.
- Communicate with all departments within the Distribution Center as well as field sales associates.
- Serve as liaison between customers and field sales associates.
- Make suggestions and recommendations to Supervisor in an effort to continually improve customer service operations.
- Comply with all appropriate policies, procedures, safety rules, and regulations.
- Perform related duties as assigned.
Required Skills and Qualifications
* Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations generally obtained through completion of a four-year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education.
- Normally requires less than one (1) year directly related experience.
- Strong customer service skills.
- Strong interpersonal skills.
- Good decision-making skills.
- Good analytical skills.
- Ability to communicate effectively both orally and in writing.
- Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction.
- Familiarity with arenaflex products, services, and pharmaceutical distribution operations.
- Strong organizational skills; attention to detail.
- Basic knowledge of Microsoft Word, Excel, and inventory management system.
Work Environment
* The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is generally moderate to noisy.
Physical and Mental Requirements
* The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.
- Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus.
- 75% or more time is spent looking directly at a computer.
- 75% or more time is spent addressing customer issues on the telephone.
- Associate is occasionally required to stand, walk (or otherwise be mobile).
- Ability to deal with stressful situations as they arise.
What arenaflex Offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/arenaflex.
Equal Employment Opportunity
arenaflex is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited, and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory. arenaflex is committed to providing reasonable accommodations to individuals with disabilities during the employment process, which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
Apply Today!
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job