Senior Customer Solutions Engineer – IBM OMEGAMON Expert
Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where creativity, curiosity, and passion come together to drive innovation? Look no further! arenaflex is seeking a highly skilled Senior Customer Solutions Engineer to join our IBM System Z Professional Services team, working on customer engagements to help install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products.
About arenaflex
arenaflex is a leading provider of software solutions that power the back-end systems of thousands of brands worldwide. Our mission is to empower our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. With a foundation built on empathy, humanity, trust, and love, we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow arenaflexers, we are committed to treating everyone with the respect and care they deserve.
Job Summary
As a Senior Customer Solutions Engineer at arenaflex, you will be responsible for delivering exceptional customer experiences by working closely with our customers to understand their needs and provide tailored solutions. You will be part of our IBM System Z Professional Services team, working on customer engagements to help install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products. Your technical expertise, creativity, and passion for delivering exceptional customer experiences will make you a valuable asset to our team.
Key Responsibilities
* Work closely with customers to understand their needs and provide tailored solutions
- Install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products
- Develop and deliver customized solutions to meet customer requirements
- Collaborate with operations teams, developers, and performance analysts to ensure seamless integration and delivery of solutions
- Analyze performance data to tune the system and reduce overhead
- Accurately document configurations and changes
- Strong written and verbal communication skills to effectively communicate with customers and internal stakeholders
- Commitment to arenaflex core values of trust, humanity, love, and empathy
Core Technical Skills
* Strong understanding of z/OS, and optionally z/VM, zLinux, or CICS
- Familiarity with mainframe architecture and components
- Experience with OMEGAMON XE (e.g., for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks)
- Understanding of Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI
- Ability to configure and customize OMEGAMON via its parameter libraries (RKANPARU)
- Knowledge of tailoring monitoring profiles and situations
- Experience with TEMS, TEPS, and agents in the IBM Tivoli Monitoring architecture
Configuration and Deployment Skills
* Experience with installing IBM software using SMP/E
- Applying maintenance and configuring product updates
- Experience using Omegamon Configuration Manager
- Defining and enabling situations (alerts), thresholds, and historical data collection
- Implementing security settings via RACF or external security managers
- Configuring SAF-based authentication and authorization
Integration and Automation
* Integrating OMEGAMON with NetView, GDPS, or Service Management tools
- Using APIs or exits for custom alert handling or automation
- Writing and modifying JCL, REXX scripts, or CLISTs
- Setting up historical data collection and reporting via Tivoli Data Warehouse
- Experience with TCR or modern dashboards like Grafana is a plus
Soft Skills and Practices
* Analyzing performance data to tune the system and reduce overhead
- Accurately documenting configurations and changes
- Collaborating with operations teams, developers, and performance analysts
- Strong written and verbal communication skills
- Commitment to arenaflex core values of trust, humanity, love, and empathy
Education and Experience
* Bachelor's Degree, or equivalent experience
- 8+ years as a Systems Programmer or other similar position
- 4+ years customer-facing consulting experience
- Development, application lifecycle, or change management experience is a plus
Information Security
Information security is everyone's responsibility. A fundamental principle of information security at arenaflex is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity
At arenaflex, we are committed to an inclusive workplace environment, where every arenaflexer can thrive by bringing their full selves to work. Being an arenaflexer means you are part of our movement to continually drive inclusivity, diversity, and equity in our workforce.
What We Offer
* Unlimited Vacation Time as well as paid holidays and sick time
- Health and Wellness coverage options for arenaflexers and dependents
- Life and disability coverage
- Fidelity 401(k) and Roth Retirement Savings with matching contributions
- Monthly student debt benefit program
- Tuition Reimbursement and Certificate Reimbursement Program opportunities
- Leadership and skills training opportunities
How to Apply
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace environment where everyone can thrive and contribute to our mission. Apply for this job