Experienced Revenue Operations Manager - Customer Success (Hybrid - Austin, TX)

At arenaflex, we're on a mission to revolutionize the way communities and organizations connect, grow, and thrive. As a Revenue Operations Manager - Customer Success, you'll play a pivotal role in driving operational excellence across our Customer Success organization, shaping the systems and processes that power our growth, and delivering exceptional value to our customers. This is a unique opportunity to join a fast-paced, high-growth environment where you'll have the chance to:

• Shape the future of customer success at arenaflex
• Drive insights and strategy that influence customer experience and retention
• Work remotely with a collaborative, mission-driven team
• Gain exposure to executive leadership and contribute to company-wide initiatives
• Develop and implement scalable processes to support a growing Customer Success team across multiple business units
• Lead cross-functional initiatives that improve customer experience, retention, and expansion

Responsibilities

As a Revenue Operations Manager - Customer Success, you'll be responsible for:

• Designing, implementing, and continuously improving Customer Success (CS) operations, systems, and reporting to drive business growth and customer satisfaction
• Managing and optimizing Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs
• Partnering with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal
• Evaluating and implementing customer success software and tooling (e.g., Gainsight, ChurnZero, Vitaly) to enhance team efficiency and customer engagement
• Developing and maintaining dashboards and analytics to measure team performance, customer health, and retention trends
• Building scalable processes to support a growing CS team across multiple business units
• Supporting forecasting, capacity planning, and segmentation strategies for Customer Success
• Leading cross-functional initiatives that improve customer experience, retention, and expansion

Requirements

Must-Have:

* 3+ years of experience in Customer Success Operations, preferably at a SaaS company

• Strong Salesforce and related tech stack administration and reporting skills; ability to design and manage custom workflows and objects
• Proven ability to drive process improvements and scale operations in a fast-paced environment
• Excellent project management and communication skills
• Strong analytical mindset, with the ability to work with data to identify insights and drive decisions

Nice-to-Have:

* Experience with customer success platforms such as Planhat, ChurnZero, or Vitaly

• Background working in private equity-backed or multi-product SaaS environments

Why arenaflex?

At arenaflex, we're committed to building a diverse, inclusive, and authentic workplace where everyone can thrive. We believe that diverse backgrounds, experiences, and viewpoints are essential to driving innovation and delivering exceptional results. If you're excited about this role but don't meet every single requirement, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Benefits and Perks

arenaflex offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer-paid short/long-term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company-paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity

arenaflex is an Equal Employment Opportunity Employer. We're committed to creating a workplace where diverse backgrounds, experiences, and viewpoints are valued. We do not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the arenaflex salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of arenaflex's total compensation package for employees. Other rewards may include discretionary bonuses, long-term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave, and more.

Salary Range

US Remote: $100,000.00 to $120,000.00 USD per year

About arenaflex

arenaflex provides integrated software and financial solutions to a wide range of communities and organizations, including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Apply Now

If you're excited about this role and want to join a dynamic team that's shaping the future of customer success, apply now! Apply for this job