Experienced Bilingual Licensed Customer Service Agent – Home Insurance Expert

At arenaflex, we're revolutionizing the insurance industry with our innovative approach to home insurance. We're not just another insurance company; we're a team of passionate individuals dedicated to empowering people to protect what matters most. Our mission is to make insurance smarter, faster, and centered on the customer, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. arenaflex is a fully licensed carrier that offers coverage through its reciprocal exchanges, which are owned by its policyholders. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).
• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).
• Inc. 5000 Fastest-Growing Private Companies.
• Forbes’ Fintech 50.

Join Our Team

We're expanding our customer base and looking for new team members to join our mission. As a Bilingual Licensed Customer Service Agent, you'll be the first line of assistance for our customers, handling questions regarding policies, payments, cancellations, and other topics. You'll interact with customers mainly over the phone but also via chat and email. We're seeking applicants who currently hold an active Property & Casualty or Personal Lines insurance License.

A Day in the Life

As a Bilingual Licensed Customer Service Agent, your day will be filled with:

• Interacting with current policyholders via phone, email, and chat
• Contacting customers' banks/mortgage to obtain additional details
• Creating/updating policies for customers to review
• Submitting payments/issuing refunds
• Educating customers on policies and coverages

You'll Thrive in This Role If:

• You have an active Property & Casualty (P&C) or Personal Lines insurance license

• You have experience in a call center/high incoming call volume environment
• You're bilingual (Spanish speaking) and prefer to communicate with customers in their native language
• You have home insurance experience, which is highly preferred
• You possess superior customer service skills and empathy towards others
• You're able to work in a fast-paced environment with limited structure
• You're proficient in Google suite or similar tools and comfortable navigating multiple tools and windows at the same time
• You're a problem-solver who's always looking for ways to improve processes

Availability and Training

We're hiring for our August 25, 2025 class, and you'll need to be available to work the following shifts (which will be placed based on need):

• 9:00 AM-6:00 PM CST
• 10:00 AM - 7:00 PM CST

You'll also need to participate in our mandatory paid 10-week training period.

Benefits and Perks

We offer a comprehensive benefits program that includes:

• Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options
• Employee Assistance Program
• Elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance, and pet insurance
• Competitive salary and company equity through Restricted Stock Units (RSUs)
• 401K with company match of up to 4% of eligible earnings
• 16 days of accrued PTO per year plus 10 paid holidays (8 company holidays plus 2 floating)
• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents
• Continuing education and professional development opportunities

Why Join arenaflex?

We're a team of passionate individuals who are dedicated to making a difference in the insurance industry. We're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop their skills, and we offer a range of benefits and perks that will make you feel valued and appreciated.

Apply Now

If you're a motivated and customer-focused individual who's passionate about home insurance, we want to hear from you. Apply now to join our team and be part of our mission to revolutionize the insurance industry.

Equal Employment Opportunity

arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply to this job Apply for this job