Experienced On-Call Customer Experience Agent – Western New York

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As an Experienced On-Call Customer Experience Agent, you'll play a vital role in providing top-notch service to our retail customers, ensuring their satisfaction and loyalty to arenaflex. If you're passionate about delivering world-class customer experiences and have a knack for navigating complex customer information systems, we want to hear from you!

About arenaflex

arenaflex is a leading financial institution in Western New York, committed to providing innovative banking solutions and exceptional customer service. Our team of dedicated professionals is passionate about making a positive impact in our community, and we're looking for like-minded individuals to join our team. As an Experienced On-Call Customer Experience Agent, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and driving business growth.

Responsibilities

As an Experienced On-Call Customer Experience Agent, you'll be responsible for managing inbound calls in a timely manner, providing accurate and complete information to customers, and promoting arenaflex's products and services. Your key responsibilities will include:

• Managing inbound calls in a multi-bank environment, ensuring timely and efficient resolution of customer inquiries and issues
• Processing telephone service requests, including Retail Banking, Debit Cards, Digital Banking, and Business Banking and Treasury Management
• Demonstrating a 100% commitment to providing a best-in-class experience for internal and external customers
• Maintaining thorough knowledge of arenaflex procedures, policies, and banking regulations
• Providing accurate, valid, and complete information to customers using the right methods and tools available
• Meeting personal and customer care center team targets and call handling quotas
• Following all company policies and procedures as set forth in the Employee Handbook
• Performing other related duties as assigned or directed
• Promoting and cross-selling bank products and services to customers and prospects, actively participating in the department's digital referral program
• Working rotating shifts, weekends, and holidays as required, with a schedule subject to change based on the needs of the department and customer demand

Qualifications

To succeed as an Experienced On-Call Customer Experience Agent, you'll need:

• A minimum of one (1) year banking or related customer service experience
• Proficient reading, writing, grammar, and mathematics skills, as well as proficient interpersonal relations and communication skills, and a high analytical ability
• Assertiveness with the ability to influence others, effective verbal and written communication skills
• Ability to work in a fast-paced, multiple-task environment with a high-disruption rate
• Conflict resolution skills with minimum negative impact on all parties
• Ability to work independently, prioritize work to meet goals in all areas
• Self-starting capabilities, forward-thinking, and good organizational skills
• Proficiency in Microsoft Word and Excel
• Care Center software experience is desirable

Benefits

As an Experienced On-Call Customer Experience Agent at arenaflex, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) match and profit-sharing program
• Paid Time Off and 11 holidays
• Tuition reimbursement
• Free parking throughout the arenaflex campus
• Employee referrals program

Work Environment and Company Culture

arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team. As an Experienced On-Call Customer Experience Agent, you'll be part of a dynamic team that's dedicated to driving business growth and making a positive impact in our community.

Equal Employment Opportunity Statement

arenaflex is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status, or status in any group protected by federal, state, or local law.

Pay Range

The pay range for this position is USD $17.00 - USD $17.00 per hour.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for navigating complex customer information systems, we want to hear from you! Apply now to join our team as an Experienced On-Call Customer Experience Agent – Western New York. Apply for this job