Experienced Customer Service Officer – Western USA

At arenaflex, we're on a mission to power, protect, and connect people everywhere. As a Customer Service Officer in our Western USA region, you'll play a vital role in ensuring our customers receive exceptional service and support. If you're passionate about delivering outstanding customer experiences, have a strong technical background, and are eager to grow your career, we want to hear from you!

Why arenaflex?

arenaflex is one of the most enduring and iconic brands in the world, with a rich history of innovation spanning over a century. We design, build, and service systems that provide critical power to customers where safety and reliability are paramount. Our commitment to creating a workplace where all employees feel respected, supported, and empowered to do their best work has earned us a reputation as a leader in our industry.

What You'll Be Doing

As a Customer Service Officer, you'll be responsible for:

• Resolving operational customer issues with our Authorized Service Centers (ASCs) and providing day-to-day Operational Service Desk (OSD) / campaign and On-Wing Maintenance support covering technical & logistic aspects for ASC-based activity
• Ensuring clear communication between arenaflex teams, ASC, and end customers, and ensuring complete and accurate engine / component information & data transfer
• Reviewing and approving standard work orders such as standard line maintenance activities according to arenaflex warranty and CC (Corporate Care) service level agreements with customers
• Assisting users of the ASC Application and providing training as appropriate
• Conducting regular review of Service Center Capabilities (IPs, tooling availability)

Who We're Looking For

At arenaflex, we put safety first, do the right thing, keep it simple, and make a difference. These principles form the behaviors that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

Basic Requirements

* Associate degree with 3+ years of technical and/or services background with customer-facing experience within aviation, OR

• Bachelor's degree with 1+ years of technical and/or services background with customer-facing experience within aviation, OR
• Master's degree, OR
• PhD, OR
• 5+ years of technical and/or services background with customer-facing experience within aviation in lieu of a degree
• In order to be eligible for consideration, you must be a U.S. Citizen or U.S. Permanent Resident

Preferred Requirements

* Experience of working with gas turbines, their operation and functionality, and familiarity with general aviation maintenance practices and regulations

• Knowledge of the aviation industry and a good understanding of arenaflex products and service contracts
• Significant external corporate aircraft, airframer, vendor, or customer experience
• High degree of self-motivation, flexibility, initiative, communication skills, and commitment to deliver
• Ability to work across functional boundaries

What We Offer

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include:

• Bonus
• Employee support assistance
• Employee discounts
• Hybrid working arrangements, allowing you to balance your time between the office, home, or another remote location
• Relocation assistance, if applicable
• Comprehensive and competitive Total Rewards package, including base pay, discretionary bonus plan, and other benefits such as health, dental, vision, disability, life, and accidental death & dismemberment insurance; flexible spending account; health savings account; 401(k) retirement savings plan with company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and long-term incentive plan

Work Environment and Company Culture

As a Customer Service Officer, you'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Our work environment is welcoming, inclusive, and supportive, with opportunities for growth and development. We're committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work.

Compensation and Benefits

Our compensation package is competitive, with a salary range of $64,061 - $96,091 annually. We also offer a comprehensive and competitive Total Rewards package, including base pay, discretionary bonus plan, and other benefits.

How to Apply

If you're passionate about delivering outstanding customer experiences and have a strong technical background, we want to hear from you! Please submit your application by September 5, 2025. We look forward to reviewing your application and discussing this exciting opportunity with you.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

Closing Date

September 5, 2025

Job Category

Field Services

Job Posting Date

August 22, 2025

Pay Range

$64,061 - $96,091-Annually

Location

Working from home in the US

Benefits

arenaflex provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life, and accidental death & dismemberment insurance; flexible spending account; health savings account; 401(k) retirement savings plan with company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements. Apply to this job Apply To this Job Apply for this job