Experienced Full Stack Customer Service Engineer II – arenaflex – Clifton, NJ (3rd Shift)

Join arenaflex in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

About arenaflex

arenaflex is a leader in medical technology, constantly pushing the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries, united by one purpose: to pioneer breakthroughs in healthcare.

Job Summary

We are seeking an experienced Full Stack Customer Service Engineer II to join our team in Clifton, NJ. As a key member of our customer service team, you will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all arenaflex Healthcare Diagnostics instrumentation (primarily Automation products) at customer sites with minimal supervision. You will also be responsible for delivering timely and effective repairs, as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.

Key Responsibilities

* Install, troubleshoot, repair, and perform preventative maintenance on all arenaflex Healthcare Diagnostics instrumentation (primarily Automation products) at customer sites with minimal supervision.

• Deliver timely and effective repairs, as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
• Manage company assets, including a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Collaborate with cross-functional teams to resolve complex technical issues and improve customer satisfaction.

Essential Qualifications

* Minimum high school diploma; technical Associate's Degree or equivalent preferred.

• 5+ years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Excellent judgment in customer relations and in managing company resources.
• Strong competency in instrument systems technology, including mechanics, electrical, chemistry, and software technology.
• Experience with electronics, hydraulic, and pneumatic systems.

Preferred Qualifications

* Bachelor's degree in a related field (e.g., biomedical engineering, mechanical engineering, electrical engineering).

• Experience with arenaflex Healthcare Diagnostics instrumentation (primarily Automation products).
• Strong communication and interpersonal skills, with the ability to work effectively with customers, peers, and cross-functional teams.
• Experience with inventory management and financial analysis.
• Certification in a related field (e.g., biomedical engineering, medical technology).

Skills and Competencies

* Strong technical skills, with the ability to troubleshoot and repair complex technical issues.

• Excellent communication and interpersonal skills, with the ability to work effectively with customers, peers, and cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong attention to detail, with the ability to maintain accurate records and reports.
• Ability to work effectively in a team environment, with a focus on collaboration and customer satisfaction.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program, with opportunities for professional development and growth.

• Collaborate with cross-functional teams to resolve complex technical issues and improve customer satisfaction.
• Participate in ongoing education and training programs to stay up-to-date with the latest technologies and industry trends.
• Opportunities for advancement to senior roles, with increased responsibility and leadership opportunities.

Work Environment and Company Culture

* arenaflex is a dynamic and inclusive work environment, with a focus on collaboration and customer satisfaction.

• Our team is passionate about making a difference in the lives of patients and customers, and we strive to create a work environment that is supportive, inclusive, and fun.
• We offer a comprehensive benefits package, including medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, and paid sick and safe time.

Compensation, Perks, and Benefits

* The annual base pay for this position is: Min $70,700 - Max $106,100.

• Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
• If this is a commission eligible position, the commission eligibility will be in accordance with the terms of the Company's plan.
• Commissions are based on individual performance and/or company performance.
• The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement

arenaflex is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

How to Apply

If you are a motivated and experienced professional looking for a challenging and rewarding career opportunity, please submit your application through our website. We look forward to hearing from you! Apply to this job Apply for this job