Experienced Customer Success Manager – Healthcare SaaS Solutions

At arenaflex, we're dedicated to simplifying the complexities of Managed Long Term Services and Supports (MLTSS) service delivery through innovative, data-driven solutions that result in greater cost-efficiencies, more equitable access to care, and improved health outcomes. We're seeking an experienced Customer Success Manager to join our team and support our Managed Care and Community-based healthcare clients in improving healthcare outcomes for vulnerable populations.

About arenaflex

arenaflex is a leading provider of Healthcare SaaS Solutions, positively impacting over two hundred fifty thousand health plan members. Our mission is to seamlessly integrate domain expertise with technology solutions to make MLTSS more successful. We're dedicated to enabling health plans and providers to improve the health outcomes of their vulnerable populations and thrive in a value-based healthcare system.

Our Core Values

At arenaflex, we're guided by three core values:

• Simplifying Complexity: We know managing cost-effective MLTSS programs can be difficult, but it doesn't have to be. Our guiding principle is to develop innovative, easy-to-use solutions, designed specifically to meet the unique challenges of running MLTSS programs.
• Member-Centric Excellence: We empower MLTSS organizations to deliver exceptional care to their members, placing individual outcomes, health equity, and the quality of care delivered at the forefront of everything we do.
• Trust is at our Core: We foster trust by leading with integrity, ethics, and the reliability of our technology. Transparency, genuine listening, and unwavering dedication to fulfilling our commitments are fundamental to how we cultivate strong and meaningful relationships.

Job Summary

As a Customer Success Manager at arenaflex, you will be responsible for managing all aspects of client relationships, working with clients in a consultative manner to understand their needs and provide strategic and tactical advice. You will also be responsible for completing in-depth data analysis in support of customer accounts, performing monthly or quarterly account reviews and updates, and documenting and communicating customer needs to our product management team.

Responsibilities

* Develop strong knowledge of our Healthcare SaaS Solutions and stay up-to-date on industry trends and developments

• Manage all aspects of client relationships, working with clients in a consultative manner to understand their needs and provide strategic and tactical advice
• Complete in-depth data analysis in support of customer accounts, identifying areas for improvement and opportunities for growth
• Perform monthly or quarterly account reviews and updates, ensuring that clients are achieving their goals and objectives
• Document and communicate customer needs to our product management team, ensuring that our solutions meet the evolving needs of our clients
• Communicate new features, encourage adoption, and lead training to ensure that clients are getting the most out of our solutions
• Effectively communicate and coordinate with our sales and marketing teams to ensure that our solutions are being effectively promoted and sold
• Support sales and growth initiatives, identifying new opportunities and developing strategies to drive growth and revenue

Qualifications and Experience

* 5-7 years of experience working for a healthcare software business or within a healthcare environment

• Experience managing customer relationships with proven success in account management and/or territory management
• Knowledge of healthcare IT systems, healthcare assessments, and value-based care
• Detail-oriented, self-starter with a desire to learn and take on new responsibilities
• An entrepreneurial, energetic, and optimistic attitude
• A strong work ethic and willingness to learn
• Excellent written and oral communication skills
• Proficiency in Microsoft Excel, PowerPoint, and Word

Location/Travel

* This is a remote position, with occasional travel required to organize, execute, and attend in-person marketing events and periodic in-person company meetings

• arenaflex is headquartered in Cambridge, MA

Hiring Process

* The initial screen will be a 30-minute call to discuss your qualifications and experience

• The first interview will be a 60-minute video call to discuss your background and experience in more detail
• The final interview will include a presentation of an exercise and be a 90-minute video call to assess your skills and experience
• The final step of the process will be a reference check to verify your previous experience and performance

Background Checks/Federal Healthcare Program Exclusion Lists Screening

* Candidates for this position will be required to undergo a pre-employment background check

• All arenaflex employees are subject to annual screening to ensure that they have not been excluded from the Federal Healthcare Programs (using the OIG and GSA Exclusion Lists) or State Medicaid Programs
• The Company's pre-employment background check and OIG/GSA Exclusion Lists screening program is administered in compliance with all federal, state, and local laws

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and strongly supports diversity in the workforce.

Why Join arenaflex?

* Opportunity to work with a leading provider of Healthcare SaaS Solutions

• Collaborative and dynamic work environment
• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

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