Experienced Customer Service Representative – Membership and Sales Support

Join arenaflex's dynamic team as a Customer Service Representative and be an integral part of delivering exceptional service to our members! Based in our remote office, this full-time role offers a competitive salary and a range of benefits, including weekly pay, free arenaflex membership, generous time off programs, and comprehensive benefit plans.

About arenaflex

arenaflex is a leading operator of membership warehouse clubs in the Eastern United States, with over 235 clubs, 165 arenaflex Gas locations, and eight distribution centers. We offer a collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves. Our goal is to provide outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

Responsibilities

As a Customer Service Representative, you will be the first point of contact for our members, providing excellent and efficient service, resolving concerns, and addressing inquiries. You will be responsible for executing acquisition, renewing, upgrading, and cross-selling arenaflex Perks, as well as handling merchandise returns, exchanges, pick-ups, and general customer service inquiries. Some of your key responsibilities will include:

• Delivering superior customer service to members, serving as a first-line point of contact for membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look-up, and pick-ups
• Driving and promoting the arenaflex value proposition regarding acquisition, retention, perks, and the member experience
• Converting potential members by actively and effectively pitching all membership programs in accordance with company policies and practices
• Exhibiting clear understanding of all arenaflex Membership options and Co-Brand credit card
• Resolving member concerns in a courteous and timely manner, escalating issues to PIC and MOD when necessary
• Assisting with BOPIC (Buy Online and Pick Up In Club) orders for members
• Maintaining all club policies and procedures
• Performing other duties as assigned, including working in other departments as needed

Requirements

To be successful in this role, you will need:

• Prior front-line/customer service or previous sales experience preferred
• Results-driven with proven success in goal achievement
• Basic math skills preferred
• Computer proficiency preferred

What We Offer

arenaflex is committed to providing a comprehensive benefits package to support the well-being of our team members. Some of the benefits you can expect include:

• Competitive salary
• Weekly pay
• Free arenaflex membership
• Generous time off programs, including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Comprehensive benefit plans, including three medical plans, health savings account (HSA), two dental plans, vision plan, and flexible spending
• 401(k) plan with company match (must be at least 18 years old)

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our team members. We offer a range of training and development programs to help you build your skills and advance your career. Some of the opportunities you can expect include:

• Ongoing training and development programs to help you build your skills and advance your career
• Opportunities for advancement to leadership roles
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that is committed to providing outstanding service and convenience to our members. We offer a collaborative and inclusive work environment where all team members can learn, grow, and be their authentic selves. Our goal is to provide a positive and supportive work environment that allows our team members to thrive and reach their full potential.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and a range of benefits to support the well-being of our team members. Some of the benefits you can expect include:

• Competitive salary
• Weekly pay
• Free arenaflex membership
• Generous time off programs, including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Comprehensive benefit plans, including three medical plans, health savings account (HSA), two dental plans, vision plan, and flexible spending
• 401(k) plan with company match (must be at least 18 years old)

Apply Now!

Don't miss out on this exciting role. We are looking forward to hearing from you. To apply, please visit our website at [arenaflex website URL]. Apply for this job