Experienced Customer Service Representative – Remote Opportunity with arenaflex

Job Summary:

Join arenaflex, a world-renowned cruise line, as an Experienced Customer Service Representative in a remote work environment. As a key member of our team, you will provide exceptional guest service, ensuring that every interaction with our Travel Advisors and Guests exceeds their expectations. If you're passionate about delivering personalized and immersive experiences, we invite you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading cruise line that offers intimate yacht-style experiences and unique voyages to the world's best small ports and hidden harbors. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We're committed to enriching people's perspectives through inspired travel, and our values of Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, and Responsible guide everything we do.

Responsibilities:

As an Experienced Customer Service Representative, you will be responsible for:

• Conducting daily production work related to the processing of bookings in our systems and subordinate systems, with high-level booking quality and accuracy.
• Processing reservations, revisions, cancellations, booking notes, and all aspects of bookings using our reservation system.
• Applying company policy effectively to bookings.
• Providing 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times.
• Acting as the primary call and contact agent for all service-related inquiries by phone, email, and arenaflex Website Chat agent contacts.
• Assisting in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings.
• Performing sales call backup to Reservations in peak call times, as directed by management.
• Adhering to company policy and procedure.
• Demonstrating a strong functional knowledge of the arenaflex product.
• Advising supervisor of all problems and recommended resolution in a timely manner.
• Assisting Guests or Travel Advisors in troubleshooting on Myarenaflex or related external arenaflex Systems.
• Other duties as assigned by management.

Qualifications:

* Cruise or tour operations/reservations experience preferred but not required.

• Previous customer service experience preferred.
• Must be able to communicate in writing and verbally with professionalism, credibility, and confidence. Present information in a positive and convincing manner.
• Capability to organize and manage multiple tasks simultaneously.
• Self-starter with excellent task management skills.
• A basic understanding in all Microsoft Office programs.

Benefits:

As a full-time employee of arenaflex, you will enjoy a comprehensive benefits package, including:

• Medical, Dental & Vision
• HSA & FSA
• Life & Disability
• Accident, Hospital & Critical Illness
• Pet Insurance
• Vacation, Sick Time, and paid Holidays
• 401(k) with Company Match
• Employee Assistance Plan
• Education Assistance
• Employee Discounts & Travel Deals

Work Environment:

This is a remote work environment, and you will be working from the comfort of your own home. You must have access to a hard-wired internet connection. Although we work remotely, it is not a suitable replacement for dependent care.

Career Growth Opportunities:

arenaflex is committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to learn and grow with our company, developing your skills and expertise in customer service, sales, and product knowledge.

Company Culture:

Our team members are passionate about delivering exceptional guest experiences, and we're looking for someone who shares our values and enthusiasm. We're a supportive and inclusive workplace, and we're committed to creating a culture that's 180 degrees from ordinary.

How to Apply:

If you're passionate about delivering exceptional guest experiences and want to join a dynamic team, please submit your application. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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