Experienced Benefits Customer Service Representative - Seasonal Colleague

Unlock Your Potential in a Dynamic and Rewarding Role at arenaflex

Are you passionate about delivering exceptional customer service and making a meaningful impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team as a Seasonal Benefits Customer Service Representative at arenaflex. As a key member of our team, you will play a vital role in helping our clients' employees navigate the complexities of their benefits plans, providing personalized support and guidance every step of the way.

About arenaflex

arenaflex is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating back to 1828, we have 40,000 employees serving more than 140 countries. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential.

The Role

As a Seasonal Benefits Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work-from-home environment (following the initial training and onboarding period). In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the arenaflex 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program and any other benefits required by law.

Key Responsibilities

* Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message

• Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon
• Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner
• Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner
• Regularly participate in team meetings and training
• You will spend the majority of your time assisting customers
• Perform other duties as assigned

Qualifications

* Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required

The following are a plus

* Associate or Bachelor’s degree nice to have

• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write and speak Spanish

Career Growth Opportunities and Learning Benefits

At arenaflex, we value your growth and reward your commitment. As a Seasonal Benefits Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will receive comprehensive training and ongoing support to help you succeed in your role. Our team is committed to helping you grow and develop your career, with opportunities for advancement and professional development.

Work Environment and Company Culture Highlights

We provide a work-from-home environment (following the initial training and onboarding period), allowing you to work in a comfortable and flexible setting. Our team is committed to providing a positive and supportive work environment, with opportunities for collaboration and teamwork. We value diversity, equity and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees.

Compensation, Perks, and Benefits

* Competitive hourly rate: $18.00 per hour during our paid training program (approximately 1 month), increasing to $18.75 per hour after successful completion of onboarding training

• Eligibility for the arenaflex 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program and any other benefits required by law
• Work-from-home opportunity (eligibility requirements to work from home must be met)
• Opportunities for career growth and advancement
• Comprehensive training and ongoing support
• Collaborative and supportive work environment
• Diversity, equity and inclusion initiatives

How to Apply

If you are passionate about delivering exceptional customer service and making a meaningful impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

EOE, including disability/vets

Job Type:

Full-time

Pay:

From $18.00 per hour

Benefits:

* 401(k)

• Health insurance
• Work from home

Work Location:

Remote Apply for this job