Experienced Customer Service Advocate II - Outbound: Transforming Lives for arenaflex's 28 Million Members

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Advocate II - Outbound, you'll play a pivotal role in shaping the future of healthcare by providing timely, accurate, and personalized support to our 28 million members. If you're passionate about making a difference, have a knack for communication, and thrive in a dynamic environment, we invite you to join our team and be part of something extraordinary.

About arenaflex

arenaflex is a diversified, national organization that's dedicated to improving the lives of our members. With a strong commitment to innovation, we're constantly pushing the boundaries of what's possible in healthcare. Our team is comprised of talented individuals who share a common goal: to deliver exceptional customer experiences that exceed our members' expectations.

Position Purpose

As a Customer Service Advocate II - Outbound, you'll be responsible for delivering education and information to members and/or providers on behalf of the customer service team. Your primary objective will be to inform them of the latest updates or changes made to products, gather information, and ensure a successful experience. You'll also facilitate outbound calls to provide providers with timely, accurate, and personalized support.

Key Responsibilities

* Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns

• Escalates calls in the event providers are unable to deliver solutions
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns
• Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers
• Maintains performance and quality standards based on established contact center metrics
• Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
• Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Performs other duties as assigned
• Complies with all policies and standards

Essential Qualifications

* High School diploma or GED

• 1 – 2 years of related experience in a contact center environment
• May require vocational or technical education in addition to prior work experience
• Vocation or technical education may include additional on-the-job training or continuous learning education

Preferred Qualifications

* Experience in a healthcare or insurance industry

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in CRM applications and other software tools
• Strong problem-solving and analytical skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Proficiency in CRM applications and other software tools
• Ability to maintain performance and quality standards based on established contact center metrics
• Strong knowledge of healthcare and insurance industry trends and regulations

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Advocate II - Outbound, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship programs to support your career growth
• Opportunities for advancement to leadership roles
• A comprehensive benefits package that includes competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity and promotes a culture of respect and empathy. Our team is comprised of talented individuals who share a common goal: to deliver exceptional customer experiences that exceed our members' expectations. As a Customer Service Advocate II - Outbound, you'll be part of a collaborative and supportive team that's dedicated to making a difference in the lives of our members.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package that includes:

• Competitive pay: $17.50 - $27.50 per hour
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible approach to work with remote, hybrid, field or office work schedules
• Total compensation may also include additional forms of incentives

Equal Opportunity Employer

arenaflex is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Apply Now

If you're passionate about making a difference and have a knack for communication, we invite you to join our team as a Customer Service Advocate II - Outbound. Apply now and be part of something extraordinary. Apply to this job Apply for this job