Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're a global, digital business services company that's passionate about delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

As a valued member of our team, you'll enjoy a range of benefits that will make your career journey with us truly rewarding. Some of the benefits of working with arenaflex include:

• Paid Training to help you develop your skills and expertise
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and financial security
• Paid Time Off to recharge and spend time with loved ones
• Employee wellness and engagement programs to support your physical and mental health

TP and You

At arenaflex, we're committed to making people's lives simpler, faster, and safer through our balanced high-tech and high-touch approach blended with deep industry and geographic expertise. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life, and no two days will be the same. You'll work in a collaborative and engaging environment where you can grow and challenge yourself, discovering your potential and taking your career to new heights.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We believe in empowering our employees to reach their full potential and achieve their career goals.

Responsibilities

As a Bilingual Financial Customer Service Representative, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Your responsibilities will include:

• Handling and carefully responding to all customer inquiries
• Providing excellent customer service through active listening
• Working with confidential customer information and treating it sensitively
• Aiming to resolve issues on the first call by being proactive
• Appropriately communicating with customers
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:

• To be Bilingual (English & Spanish)
• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure your success in this role, you'll need to meet the following work from home requirements:

• Internet Requirements:

+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

Employment Type

This is a full-time opportunity with arenaflex.

Apply Now

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job