HR Customer Service Representative – Work from Home Opportunity with arenaflex

Unlock a Rewarding Career in HR Customer Service with arenaflex

Are you passionate about delivering exceptional customer service and creating positive interactions with patients and colleagues alike? Do you want to be part of a dynamic team that values your knowledge and expertise? Look no further than arenaflex, a leading provider of healthcare services, as we seek an experienced HR Customer Service Representative to join our team in a work-from-home capacity.

About arenaflex

arenaflex is a nation's leading provider of healthcare services, dedicated to delivering high-quality patient care and exceptional customer service. Our teams are a committed, caring group of colleagues who share a passion for creating positive patient interactions and making a difference in the lives of others. As a valued member of our team, you will have the opportunity to grow and develop your skills, work with a talented and supportive team, and contribute to the success of our organization.

Benefits of Working with arenaflex

As an HR Customer Service Representative with arenaflex, you will enjoy a comprehensive total rewards package that supports your health, life, career, and retirement. Our benefits include:

• Comprehensive Medical Coverage: Enjoy comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional Benefits: Choose from a range of additional benefits, including dental and vision coverage, life and disability insurance, flexible spending accounts, and more.
• 401(k) Plan: Take advantage of a 401(k) plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan: Enjoy 10% off HCA Healthcare stock through our Employee Stock Purchase Plan.
• Family Support: Access fertility and family building benefits with Progyny, adoption assistance, and more.
• Referral Services: Take advantage of referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer Discounts: Enjoy consumer discounts through Abenity and Consumer Discounts.
• Education Assistance: Access education assistance, including tuition, student loan, certification support, and dependent scholarships.
• Colleague Recognition Program: Be recognized and rewarded for your contributions to our team.
• Time Away From Work Program: Enjoy paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Employee Health Assistance Fund: Access free employee-only coverage to full-time and part-time colleagues based on income.

Job Summary and Qualifications

As an HR Customer Service Representative with arenaflex, you will perform administrative and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, and more. You will work under the direction of the HRSC Supervisor to ensure HR service delivery is consistently high-quality.

Key Responsibilities:

* Provide customer service by answering HRAnswers calls, documenting all customer inquiries and resolutions received via phone calls, Ask HR, Chat, mailboxes, or alternative streams of input.

• Identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner, as needed.
• Provide support within a HR Line of Business.
• Clearly communicate problem symptoms and consult with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included.
• Escalate unresolved issues as needed.
• Perform any other duties as needed.
• Provide assistance on navigating internal resources on self-service and HR technology tools.

Qualifications:

* Strong Customer Service skills.

• 1 year of experience in HR preferred.
• Previous call center experience preferred.
• Virtual employees are required to have high-speed internet with 25 MB download and 15 MB upload.
• Remote employees are required to live within a 60-mile radius of an HCA Hospital.

Why Join arenaflex?

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our CSR Tier I WFH opening. As a valued member of our team, you will have the opportunity to:

• Work in a dynamic and supportive team environment.
• Develop your skills and expertise in HR customer service.
• Contribute to the success of our organization.
• Enjoy a comprehensive total rewards package.
• Take advantage of career growth opportunities and learning benefits.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for our CSR Tier I WFH opening. We promptly review all applications, and highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply to this job Apply for this job