Experienced Bilingual Customer Service Representative – Multilingual Support for arenaflex

At arenaflex, we're dedicated to creating a world where innovation meets customer satisfaction. As a leading industry player, we're committed to delivering exceptional experiences that foster trust and loyalty. We're now seeking an experienced Bilingual Customer Service Representative to join our team, supporting our esteemed brand, Moen, in providing top-notch service to our customers across the United States and U.S. territories.

About arenaflex

arenaflex is an industry-leading innovation company focused on creating smarter, safer, and more beautiful homes and improving lives. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join arenaflex, you become part of a high-performing team who are empowered to think big, learn fast, and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

Job Description

As a Bilingual Customer Service Representative supporting Moen, you will be the voice of the brand, delivering a consumer experience that fosters trust and brand loyalty. After completing over 200 hours of paid, virtual training, you will support consumers across the U.S. and U.S. territories with questions related to product use, installation, and warranty needs, all from the comfort of your home. Before you begin independently supporting consumers, you'll be paired with a tenured team member to ensure you are confident and set up for long-term success in your new role.

Key Responsibilities:

* Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers across the U.S. and U.S. territories.

• Provide empathetic, solution-oriented support for product, technical, and warranty issues.
• Use tools and product knowledge to identify the right solutions for consumers, guiding them through repair or installation processes.
• Maintain composure and professionalism while handling a high volume of diverse inquiries.
• Balance positive customer outcomes with company policies, working toward win-win resolutions.
• Accurately document call details, product issues, and troubleshooting steps.
• Meet daily performance expectations in service quality, call efficiency, and productivity.
• Contribute to team goals and participate in ongoing learning opportunities.
• Perform additional assignments or projects as needed.

Qualifications:

* High school diploma or equivalent required.

• Minimum 2 years of experience in a contact center or fast-paced customer service role.
• Fluent in both English and Spanish.
• Excellent verbal and written communication skills.
• Comfortable with PC-based tools and Microsoft Office (especially Outlook and Word); Microsoft Teams experience is a plus.
• Able to focus in a remote, structured work environment with minimal distractions.
• Must meet internet and workspace requirements and comply with remote work policies.
• Must pass a background check and drug screen.

Preferred Qualifications:

* Associate's or Bachelor's degree.

• Experience with ERP systems (SAP, Oracle, etc.).

What We Offer:

* A starting pay of $18/hour, plus eligibility for both monthly and annual bonus programs.

• Full benefits from day one, including medical, dental, vision, 401(k) with company match, profit sharing, generous paid time off, and Moen product discounts.
• Exclusive access to a self-led career development program tied to advancement and pay increases.
• A reasonable estimate of the base salary range for this role is $31K USD - $44K USD.
• Comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs.

Work Environment and Culture:

* This position is 100% remote. Candidates must have a quiet, disturbance-free work area and a reliable high-speed internet connection that meets minimum download/upload speed requirements. Equipment will be provided.

• Our next paid training class begins August 4, 2025. Training is Monday–Friday, 9:00 AM–5:30 PM EST. After training, you'll join our rotating shift schedule between 8:00 AM–7:00 PM ET.

Why Join arenaflex?

* We value individuals who can Think Fast, using critical thinking and product expertise to provide real-time solutions to consumer inquiries.

• We Work It Together by collaborating with teammates and contributing to a high-performance, virtual environment.
• We Make the Hard Call by balancing customer satisfaction with business needs, all while maintaining professionalism and empathy.

How to Apply:

If you're passionate about delivering exceptional customer experiences and are fluent in both English and Spanish, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com to learn more about our company culture and benefits. We look forward to welcoming you to our team!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations:

arenaflex is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Apply for this job