Experienced Customer Service Representative – Medical Claims and Customer Support

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our Contact Center team, the Customer Service Representative will play a vital role in ensuring that all client needs are addressed accurately and efficiently. If you're a customer-centric individual with a passion for delivering world-class service, we want to hear from you!

About arenaflex

arenaflex is a leading innovator in the healthcare industry, dedicated to providing cutting-edge solutions that transform the way healthcare is delivered. Our team is comprised of talented professionals who share a common goal: to make a meaningful difference in the lives of our clients and their patients. We're committed to fostering a culture of innovation, collaboration, and excellence, and we're excited to welcome like-minded individuals to our team.

Job Summary

As a Customer Service Representative, you will be responsible for managing inbound and outbound calls, providing product education, and handling a wide variety of questions from physician offices, hospital laboratories, patients, and internal customers. You will work closely with our team to ensure that all client needs are addressed accurately and efficiently, while maintaining a world-class customer experience.

Key Responsibilities

* Manage inbound and outbound calls in a timely manner, averaging 50-60 calls per day

• Follow approved standard operating procedures (SOP's) to update and provide necessary information to resolve denied claims
• Continuous evaluation of current policies and SOP's and give recommendations for process improvements
• Handle sensitive information in a confidential manner
• Reading and understanding of explanation of benefits or correspondence
• Accurately document all accounts ensuring guidelines and regulations are followed
• Communicate via telephone with a physician, insurance company, and patients
• Utilize tools to verify eligibility, claim status, and/or to obtain better billing information

Qualifications

* High School Diploma or equivalent required

• Minimum one year work experience required
• Previous call center and customer service experience strongly preferred
• Previous medical experience strongly preferred
• Strong phone and verbal communication skills along with active listening skills preferred
• Ability to meet deadlines and exercise critical thinking skills preferred

Requirements

* Dedicated area to perform duties without interference; will be structured environment with designated lunch and break scheduled

• Ability to manage time and tasks independently while maintaining productivity
• Internet download speed of at least 50 megabytes per second
• No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord
• Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port

Benefits

* Work from home opportunity!

• Generous paid time off!
• Medical, Vision, and Dental Insurance Options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Representative, you'll have the opportunity to:

• Work with a talented team of professionals who share your passion for delivering exceptional customer experiences
• Develop your skills and expertise through ongoing training and professional development opportunities
• Contribute to the success of our clients and their patients
• Enjoy a competitive compensation package and comprehensive benefits program
• Participate in our employee recognition and reward program

How to Apply

If you're a motivated and customer-centric individual with a passion for delivering world-class service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job