Experienced Customer Service Insurance Professional – Property & Casualty Expertise

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our team, you'll play a vital role in shaping the future of insurance services. We're seeking an experienced Customer Service Insurance Professional to join our Property & Casualty team, where you'll leverage your expertise to provide top-notch support to our members.

About arenaflex

arenaflex is a leading provider of innovative insurance solutions, dedicated to empowering our members with peace of mind. Our team of experts is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of excellence, collaboration, and growth. As a valued member of our team, you'll have the opportunity to make a meaningful impact, develop your skills, and advance your career in a dynamic and supportive environment.

Responsibilities

As a Customer Service Insurance Professional, you'll be responsible for:

• Facilitating the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.
• Assisting members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes for insurance products and services.
• Identifying, evaluating, and understanding member needs to provide complete and accurate advice and solutions for insurance products and services.
• Providing detailed issue diagnosis while minimizing member transfers, escalations, and call backs.
• Efficiently operating in a contact center environment and navigating multiple systems and programs while maintaining engaging member interactions across multiple channels.
• Maintaining required Property & Casualty license and state registrations.
• Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

To succeed in this role, you'll need:

• A High School Diploma or GED equivalent.
• The ability to provide exceptional customer service by communicating clearly and professionally by phone and email.
• The ability to prioritize and multi-task while navigating through multiple business applications.
• Knowledge and understanding of insurance regulatory and compliance requirements.
• The ability to acquire Property & Casualty licenses and state registrations within 90 days of hire.

Nice-to-haves

While not required, we're looking for candidates with:

• 1 year of customer contact experience in a needs-based sales environment.
• 6 months experience frequently communicating with customers by phone, e-mail, and/or face to face.
• US military experience through military service or as a military spouse/domestic partner.

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance

Work Environment and Company Culture

At arenaflex, we're committed to fostering a culture of collaboration, innovation, and growth. Our contact center environment is designed to support your success, with state-of-the-art technology, training programs, and a supportive team of experts. We're passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team.

Compensation and Perks

We offer a competitive salary and benefits package, as well as opportunities for career growth and advancement. Our comprehensive compensation and perks include:

• Competitive salary
• Comprehensive benefits package
• Paid time off program
• Paid holidays
• 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance

How to Apply

If you're a customer-focused professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply to this job Apply for this job