Experienced Japanese-Speaking Customer Support Representative – Remote Work Opportunity at arenaflex

At arenaflex, we are a dynamic and innovative tour company that offers unique experiences to our customers. We are seeking a highly skilled and motivated Japanese-speaking Customer Support Representative to join our team. As a key member of our support team, you will play a crucial role in delivering exceptional customer service, resolving issues, and promoting our products and services.

About arenaflex

arenaflex is a leading tour company that specializes in creating unforgettable experiences for our customers. With a strong focus on customer satisfaction, we strive to provide exceptional service and support to our clients. Our team is passionate about delivering outstanding experiences, and we are committed to making a positive impact on our customers' lives.

Responsibilities

As a Japanese-speaking Customer Support Representative at arenaflex, you will be responsible for:

• Handling booking-related inquiries via phone and email, as well as selling optional tours and gift products
• Recording and delivering messages, furnishing information, accepting orders, and relaying calls
• Accepting and conveying messages for customers according to specific client instructions
• Handling emergency calls and resolving customers' issues and concerns by following proper procedures; obtaining information from the caller and reporting to the manager if needed
• Taking customer information, arranging services, and submitting reservation requests to vendors by telephone and online systems
• Handing over unresolved messages or incidents to the next shift staff
• Computing charges, receiving charge card payments, and reconfirming tour details with the customer
• Performing all other multi-task duties within the company as assigned by the General Manager

Must Requirements

To be successful in this role, you must possess:

• A high school diploma or equivalent
• At least one year of experience in a call center or customer service/sales environment
• A good command of Japanese and English to communicate with customers and vendors (minimum JLPT N2 and TOEIC score 700 or equivalent level required)
• The ability to resolve conflicts and complaints from customers in an effective and friendly manner
• Proficiency in using a computer with specific knowledge of word processing, spreadsheets, good data-entry, and typing skills

Preferred Requirements

While not required, the following skills and experience would be beneficial:

• Knowledge of the tour industry, tour movements, and arrangements
• Working knowledge of Hawaii's tourism infrastructure, understanding of different countries' tour characteristics and needs
• Working knowledge of telephone operation and etiquette

Job Highlights

* Position: Customer Support

• Employment Type: Full-time/Part-time
• Pay Rate per hour: $17.00 ($21.00 - night/overnight shift premium)
• Working Hours: Shift schedule, 24 hours/7 days a week. Must be available to be flexible to work all shifts, days, and nights, including holidays
• Up to 40 hours per week with overtime, as deemed necessary, with prior management approval
• Up to 20 hours per week
• Work Style: Air-conditioned office or remote workplace
• Location: This is a remote position, but the office is in Honolulu, Hawaii
• Start Date: Available immediately

Benefits

* Flexible schedule

• Opportunity to work in a dynamic and innovative company
• Competitive pay rate
• Opportunity to develop your skills and knowledge in customer service and sales

Work Environment and Company Culture

At arenaflex, we value our employees' well-being and offer a supportive and inclusive work environment. Our team is passionate about delivering exceptional customer service, and we strive to create a positive and engaging work culture. As a remote worker, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and innovative team.

Compensation and Perks

* Pay rate: $17.00 per hour ($21.00 - night/overnight shift premium)

• Flexible schedule
• Opportunity to work in a dynamic and innovative company
• Competitive pay rate
• Opportunity to develop your skills and knowledge in customer service and sales

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity and promotes equality. Apply for this job