Experienced Customer Engineer - arenaflex Microsoft Fabric - Power BI

Join the arenaflex Team and Revolutionize Customer Experience

At arenaflex, we're not just a company - we're a partner in transformation. As a global technology and services leader, we empower the world's best brands to become refreshingly simple to work, interact, and transact with. Our unique blend of data, insights, and advanced technology solutions makes us the intelligent transformation partner that powers a world that works.

About arenaflex

arenaflex is a game-changer in the industry, shaping new careers in over 70 countries and attracting the best talent. We're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Our team of experts is dedicated to ensuring every relationship is exceptional, and we're committed to creating a brighter future for our customers and employees alike.

The arenaflex Technical Products and Services Team

Our team is the driving force behind arenaflex's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. As a Customer Engineer on our team, you'll be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience.

Job Summary

We're seeking an experienced Customer Engineer to join our arenaflex team, specializing in Microsoft Fabric and Power BI. As a Customer Engineer, you'll provide technical leadership to customers around the world, ensuring their IT environments are optimized and healthy. You'll work in a consultative manner to avoid future issues, providing guidance on best practices, risk assessments, migrations, and remote and dedicated support services.

Key Responsibilities

* Technical Support: Provide expert troubleshooting and support for Microsoft Fabric and Power BI to resolve customer issues efficiently.

• Diagnostics and Analysis: Utilize diagnostic tools to analyze and identify the root cause of technical problems, ensuring a quick resolution.
• Customer Communication: Maintain clear and professional communication with clients to understand their challenges and provide effective solutions.
• Best Practices: Advise clients on best practices for implementing and using Microsoft Fabric and Power BI to achieve optimal performance and business outcomes.
• Collaboration: Work closely with other technical teams to escalate and resolve complex issues that require cross-functional expertise.
• Documentation: Create and maintain detailed documentation of client interactions, solutions provided, and common troubleshooting techniques.

Qualifications

* Proven Experience: Proven experience with Microsoft Fabric and Power BI, including troubleshooting and optimization.

• Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills.
• Communication and Customer Service Skills: Excellent communication and customer service skills.
• Independence and Prioritization: Ability to work independently and manage multiple priorities effectively.
• Customer-Facing Experience: Experience in a customer-facing role is preferred.
• Education: Bachelor's degree in computer science, Information Technology, or related field, or equivalent work experience.

What We Offer

* Competitive Salary: The base salary range for this position is $92,250 -$120,000, plus incentives that align with individual and company performance.

• Benefits: Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.
• Career Growth Opportunities: arenaflex is committed to providing opportunities for career growth and development, with a focus on helping our employees achieve their full potential.
• Diverse and Inclusive Culture: arenaflex is an equal opportunity and affirmative action (EEO-AA) employer, promoting equal opportunity to all qualified individuals and not discriminating in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

How to Apply

If you're a motivated and experienced Customer Engineer looking to join a dynamic team, please submit your application by [Deadline to Apply]. We can't wait to hear from you!

Location

USA, TX, Work-at-Home

Language Requirements

English

Time Type

Full time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Equal Opportunity Employer

arenaflex is an equal opportunity and affirmative action (EEO-AA) employer, promoting equal opportunity to all qualified individuals and not discriminating in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

California Residents

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