Experienced Customer Happiness Representative – Freelance Opportunity to Make a Difference
At arenaflex, we're on a mission to revolutionize the way we think about customer happiness and make a significant impact on the world. As a purpose-led scale-up, we're committed to creating a better future for everyone, and we're looking for passionate individuals to join our Freelance Friend Crew.
About arenaflex
arenaflex is a leading eco-friendly products company that donates 50% of its profits to provide clean water and help build toilets for the billions of people who lack proper access. With hubs in Australia, the Philippines, China, the US, UK, and Europe, our team of over 200 dedicated professionals work tirelessly to make the biggest possible impact for people and the planet. We've already contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe, and we're just getting started.
Our Mission
Our mission is to create a world where everyone has access to clean water and sanitation services. We believe that every interaction with our customers is an opportunity to make a positive impact, and we're committed to delivering exceptional customer service that exceeds expectations.
The Role
As a Customer Happiness Representative, you'll be a vital support for our core team members, ensuring our customers consistently receive top-notch care. You'll be responsible for:
- Responding to customer inquiries via email and chat, including website/technical issues, orders, tracking, and subscriptions
- Mastering our tools and finding answers to customer questions
- Driving regular one-on-one meetings with mentors to discuss strategies for improvement
- Stepping up during key moments to manage operational demands and ensure business continuity
- Collaborating with the team to share best practices and make it clear when you need extra support or training
What We're Looking For
We're looking for passionate individuals who are dedicated to delivering exceptional customer service. If you're a problem-solver, a confident and effective communicator, an active listener, and tech-savvy, we want to hear from you. You should be comfortable navigating different tools at the same time and be excited to share your life-saving tools with the team. As a team player, you'll be willing to work hard and contribute to the team's success.
Work Details & Compensation
This is a 6-month opportunity where you'll be earning around ₱280 an hour, typically clocking in about 80 hours a month. You'll work 4-hour shifts anytime from 6 AM to 1 PM, with your usual workdays falling on either Thursday-Monday or Friday-Tuesday. Weekend shifts are part of the deal, and we'll also need you for full 8-hour days during company events (like CX Fest in October!) and holiday seasons (think December to January).
Our Process
Our interview process takes approximately 3-4 weeks and is entirely virtual. Here's what you can expect:
- Application
- Written Exercise: We'll send you a "Customer Communication" form for you to answer
- Welcome interview with the Talent Lead
- Deep Dive interview with our Head of Customer Happiness and DEX Manager
- Culture & Craft interview with the CHT Mentors
Why Should You Work with Us?
As a certified B Corp, we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5, we're in very good company with other exceptional B Corps around the world. When you join our freelance crew, you're not just taking on a gig – you're becoming part of a vibrant community of talented professionals who "give a crap" about making a real impact.
What to Expect
* A dynamic and supportive team environment
- Opportunities for growth and development
- A chance to make a real difference in the world
- A competitive hourly rate
- Flexible work arrangements
- Access to our dedicated #who-gives-a-community Slack hangout
Are You Ready to Join the Revolution?
If you're still reading, we think there's a strong chance you might be our kind of person. We believe a diversity of perspectives and experiences makes a team stronger – and the stronger our team, the closer we are to delivering toilets and clean water for all. So, don't be afraid to introduce yourself, even if you don't check every box above. We want to encourage you to apply and be part of our mission to make a difference.
Apply Now
If you're ready to join the revolution and make a difference, apply now to become a part of our Freelance Friend Crew. We can't wait to hear from you! Apply for this job