Senior Analyst, Customer Insights – Unlocking Healthcare Insights for a Better Tomorrow

Are you passionate about harnessing the power of data to drive meaningful outcomes in healthcare? Do you thrive in a fast-paced, collaborative environment where innovation meets impact? Look no further than arenaflex, a high-growth Population Health and Analytics software company dedicated to transforming the way healthcare is delivered to millions of patients across the country. As a Senior Analyst on our Customer Insights team, you will play a critical role in creating high-value analytics and reporting for arenaflex customers. You will join a talented group of professionals who are passionate about improving healthcare and driven by a desire to make a difference. If you're eager to share your expertise and help arenaflex customers unlock more from their data, we want to hear from you.

Why This Role Matters

At arenaflex, we believe that data has the power to transform healthcare. Our platform delivers actionable insights that help our customers advance care and research, drive strategic growth, and achieve financial success. As a Senior Analyst, you will be at the forefront of this mission, working closely with our customers to understand their needs and develop tailored analytics solutions that drive meaningful outcomes.

What Success Looks Like

In the first 3 months, you will:

• Gain a deep understanding of arenaflex's data model, data ingestion process, and GA Options
• Learn our Analytics team's reporting tools, including SQL database, Redshift, and QuickSight BI product
• Become an expert in your core client's performance reporting needs by reviewing written materials and engaging in requirements gathering conversations
• Onboard with your core teammates and begin to contribute to the team's success

In the next 6 months, you will:

• Be building value-add reporting for our customer base
• Provide direct support to clients with technical healthcare subject matter expertise and coaching
• Consistently bring thought leadership to the creation of analytics products

In the first year, you will:

• Maintain strong support for your core client while expanding your portfolio to multiple customers
• Be able to self-serve as a subject matter expert on arenaflex's analytics product
• Proficiently manage multiple customer projects with on-time deliverables of creative insights

What You'll Be Doing

As a Senior Analyst, you will:

• Develop data models to support Behavioral Health performance monitoring at a population level
• Deliver customer-facing dashboards using Amazon's QuickSight Product
• Help support project management, road mapping, and analytics product ideation for multiple customers
• Collaborate with talented colleagues across teams, including Product Managers, Analysts, and Data Scientists

What You'll Bring

To succeed in this role, you will need:

• 3+ years of healthcare analytic experience
• Experience and familiarity with medical economics and quality
• Comfortable speaking with clients about their goals and objectives and translating those into concrete deliverables
• Experience analyzing claims data
• Experience with project planning and timeline management on complex analytic projects
• Ability to query and manipulate relational databases with SQL
• Experience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BI
• Eagerness to learn, a detail-oriented mindset, and a creative approach to problem-solving

Would Love for You to Have

While not required, the following skills and experiences would be a plus:

• Experience working at or with government agencies, behavioral healthcare providers
• A passion for communicating data through clear and compelling visual design
• Experience with healthcare quality measure specifications
• Experience with the AWS platform and writing Athena queries
• Advanced SQL skills or familiarity with other languages such as Python or R
• Experience using collaboration tools such as Jira and Confluence
• Experience using statistical modeling and/or machine learning

What You'll Get

As a member of our team, you will:

• Contribute to high-visibility, high-impact customer innovation in Behavioral Healthcare monitoring at massive scale
• Analyze large data sets on arenaflex's custom data model built by analysts for analysts
• Create value-add IP, including predictive models, and quickly distribute it to arenaflex customers
• Support a variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity
• Be part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
• Enjoy a flexible, remote-friendly work environment with a personality and heart
• Participate in employee-driven programs and initiatives for personal and professional development
• Be a member of the arenaflex and Barkadian Community
• Enjoy competitive compensation and amazing benefits, including FTO

About arenaflex

arenaflex is a high-growth Population Health and Analytics software company dedicated to transforming the way healthcare is delivered to millions of patients across the country. We help innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes and are growing fast, emerging as a market leader in the highly competitive population health management software market.

Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from arenaflex, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under arenaflex's custodianship as well as arenaflex Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. Apply to this job Apply for this job