Experienced Functional Designer / Consultant – Oracle Utility Customer Cloud Services (CCS) Expert

Job Type:

Contract

Job Category:

IT

Location:

100% Remote (CST Time)

Long Term Contract – W2/C2C

About arenaflex

arenaflex is a leading provider of innovative solutions for the utility industry, specializing in Oracle Utility Customer Cloud Services (CCS). We are committed to delivering cutting-edge technology and exceptional service to our clients, empowering them to achieve their business goals. As a Functional Designer / Consultant for arenaflex, you will play a vital role in shaping the future of utility operations by designing and implementing Oracle CCS solutions that meet the unique needs of our clients.

Job Summary

We are seeking an experienced Functional Designer / Consultant with a deep understanding of Oracle CCS and utility business processes to join our team. As a key member of our team, you will be responsible for the functional design, configuration, and implementation of Oracle CCS solutions for our utility clients. You will work closely with business stakeholders to gather requirements, translate them into functional designs, and ensure the successful delivery of projects.

Key Responsibilities

As a Functional Designer / Consultant for arenaflex, your key responsibilities will include: ### Requirements Gathering and Analysis

• Understanding Utility Business Processes: You will have a deep understanding of the intricacies of utility operations, including meter-to-cash processes, billing cycles, customer service interactions, rate structures, and regulatory requirements.
• Eliciting Requirements: You will conduct workshops, interviews, and document reviews to gather detailed requirements from various stakeholders (billing specialists, customer service reps, meter readers, management).
• Translating into Functional Requirements: You will convert these business needs into clear, concise, and testable functional requirements that the technical team can use for configuration and development. This often involves creating use cases, user stories, and process flows specific to utility operations.

### Solution Design and Configuration

• Designing CCS Solutions: Based on the requirements, you will design how CCS will be configured and customized to meet the specific needs of the utility. This includes defining how different modules within CCS will interact and how it will integrate with other utility systems (e.g., meter data management, outage management).
• CCS Configuration: You will configure CCS to support the utility's business processes. This involves setting up billing cycles, rate structures, payment processing, customer information management, and other system parameters within CCS.
• Data Modeling and Mapping: You may be involved in designing the data model and mapping data between CCS and other systems, ensuring data integrity and consistency.

### Additional Responsibilities

• Collaborate with utility business stakeholders (customer service, billing, meter operations, etc.) to understand their needs and translate them into detailed functional requirements for Oracle CCS.
• Design and configure Oracle CCS to meet specific utility business processes and requirements, including billing, customer management, meter data management, and payment processing.
• Develop functional design documents, including process flows, use cases, data mappings, and integration specifications.
• Configure and customize Oracle CCS, including setting up billing cycles, rate structures, payment processing, customer information management, and other system parameters.
• Design and implement integrations between Oracle CCS and other utility systems (e.g., Meter Data Management (MDM), Outage Management System (OMS), Customer Information System (CIS)).
• Conduct thorough testing (unit, integration, user acceptance testing) and ensure the quality of the implemented solutions.
• Provide training and support to end-users on Oracle CCS functionality.
• Troubleshoot issues and provide ongoing support for Oracle CCS implementations.
• Stay up-to-date with the latest Oracle CCS features, patches, and best practices within the utility industry.
• Participate in project planning and execution, contributing to project timelines and deliverables.
• Collaborate with technical teams (developers, architects) to ensure seamless integration with other systems.
• Contribute to the development of best practices and standards for Oracle CCS implementations within the utilities sector.

Qualifications

To be successful in this role, you will need:

Bachelor's degree

in Computer Science, Information Systems, Business Administration, or a related field.

5+ years of experience

in implementing and supporting Oracle CCS, CC&B, MDM, and C2M within the utilities industry.

Deep understanding

of utility business processes, including meter-to-cash, billing, customer service, and rate structures.

Proven ability

to gather and analyze business requirements related to utility operations.

Experience

in designing and configuring Oracle CCS, including specific modules relevant to your business.

Excellent communication, interpersonal, and presentation skills

.

Ability to work independently

and as part of a team.

Strong problem-solving skills

and attention to detail.

Experience with integration tools and technologies

(e.g., Oracle Integration Cloud, REST APIs) is a plus.

Oracle CCS certifications

are a plus.

Required Skills

* Graphic Design

• Web Development & Analytics

Why Join arenaflex?

As a Functional Designer / Consultant for arenaflex, you will have the opportunity to work on challenging projects, collaborate with a talented team, and develop your skills in a dynamic and growing industry. We offer a competitive compensation package, including:

• Competitive salary
• Comprehensive benefits package
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Flexible work arrangements (100% remote)

How to Apply

If you are a motivated and experienced Functional Designer / Consultant with a passion for Oracle CCS and utility business processes, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. Apply to this job Apply for this job