Associate Customer Success Manager, Oncology

We are looking for a high-touch, analytical champion to ensure a frictionless onboarding experience for our new oncology providers. This individual is a "white-glove" specialist and a proactive problem-solver who will work in a fast-paced environment to oversee the critical first phase of the provider journey. Natera is at the forefront of personalized medicine, and while our clinical solutions are world-class, the initial transition to our platform requires a dedicated touch to ensure seamless execution. You will act as the bridge between the provider and our internal operations, monitoring the lifecycle of the first few samples from new providers and collaborating across business units to deliver a custom, high-touch experience that sets the standard for the lifetime of the partnership. This role is vital to Natera’s mission to drive early provider adoption, minimize initial barriers to entry, and solidify our reputation as a leader in genomics. By providing a differentiated, intelligent onboarding experience, you will help ensure that every new clinician feels supported, informed, and confident in our service delivery model. Responsibilities:

• Monitor and manage the end-to-end sample lifecycle for new oncology providers, ensuring the first few samples move through our system without friction.
• Collaborate with Medical Science Liaisons (MSLs), Clinical Trials, and Sales to provide a unified, custom touchpoint for new customers during their transition to Natera.
• Identify and resolve potential bottlenecks in the onboarding workflow, acting as the primary advocate for the provider within internal lab and clinical operations.
• Leverage Snowflake and Salesforce to monitor incoming samples and communicate with providers
• Effectively communicate onboarding wins, risks, and ROI assessments to leadership across the Oncology business unit.

Requirements:

• A bachelor's degree required; advanced degree in life sciences or healthcare administration preferred.
• 3+ years of experience in Customer Success, Clinical Account Management, or a high-touch service role within the genomics or personalized medicine space.
• Proficiency in data analysis tools (e.g., Snowflake, PowerBI, Tableau) with the ability to turn raw data into actionable insights.
• Strong familiarity with Oncology and Genomics; comfortable discussing clinical workflows and the nuances of liquid biopsy or genetic testing.
• Exceptional communication skills with a "bias toward action" and the ability to influence cross-functional teams without direct authority.
• Deep customer empathy with a focus on simplifying complex medical-legal and operational requirements for clinicians.
• Proven ability to manage multiple high-priority accounts simultaneously in a fast-paced, matrixed environment.

OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. Apply tot his job Apply To this Job