Experienced Chat Support Associate – West Coast Hours
Join our vibrant team at arenaflex, a rapidly growing company revolutionizing the $50B+ animal health industry. As a Chat Support Associate, you will play a pivotal role in delivering exceptional support experiences to our community of thousands of passionate veterinary professionals. If you're a proactive self-starter with a passion for helping others, we want to hear from you!
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company on a mission to modernize the animal health industry. Our eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, saving them time and resources. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we're committed to helping veterinary organizations spend more time giving care and less time shopping and comparing across vendors.
The Role
As a Chat Support Associate, you will be the first point of contact for our users, providing timely and effective support through live chats, internal discussion boards, and platform demos. You will work collaboratively with our team to drive solutions that enhance the experience for every user leveraging our platform for their supply ordering needs. Your exceptional communication skills, technical expertise, and passion for helping others will make you an invaluable asset to our team.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries via our ticketing software
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Investigate the source of any data issues and either resolve the issue or submit a data engineering ticket
- Respond to clinics once the issue has been resolved, or submit additional information for investigation
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
What You'll Need
* 1 year of relevant, technical facing work experience
- 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in ticket support
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
What We Offer
* 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Compensation
The typical base pay range for this role across the U.S. is: $50,000/year - $70,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $65,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
Benefits
In addition to base compensation, arenaflex offers a comprehensive benefits package. Please refer to the "Benefits (Full Time Roles)" section above for more details.
How to Apply
To apply, please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.
Important Note
Please note that we are unable to sponsor work visas at this time. We want to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Please be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply to this job Apply for this job