Experienced Full Stack Customer Service Representative – Healthcare Access and Enrollment

At arenaflex, we're dedicated to delivering strategic workforce management solutions to businesses across various industries. With a strong reputation built on partnering with clients and candidates to achieve desired results, we're committed to providing the best opportunities to talented individuals in a multitude of fields. As a leading provider of workforce management services, arenaflex has successfully established itself as a trusted name in the industry. With a presence in 40+ states and a team of over 2,000 employees, we're equipped to support all United States locations, as well as some international locations. We're excited to introduce you to a unique opportunity to join our team as a Remote (Work From Home) Customer Service Representative in Maryland. This role offers a chance to make a positive impact by helping individuals and families access essential healthcare services.

About arenaflex

arenaflex is a privately owned business with a strong commitment to providing exceptional customer service and support. Our team is dedicated to delivering strategic solutions that meet the needs of our clients and candidates. We're proud to offer a dynamic and supportive work environment that fosters growth and development.

Job Overview

As a Remote (Work From Home) Customer Service Representative, you'll play a crucial role in providing information and support to individuals, families, small group employees, and brokers. Your responsibilities will include assisting with eligibility, enrollment for Medicaid, and Qualified Health Plans through the State's Exchange. You'll utilize the State's eligibility and enrollment portal, CRM software, and other systems to deliver top-notch service to Maryland consumers.

Key Responsibilities:

* Provide crucial information and support to individuals, families, small group employees, and brokers

• Assist with eligibility, enrollment for Medicaid, and Qualified Health Plans through the State's Exchange
• Utilize the State's eligibility and enrollment portal, CRM software, and other systems to deliver exceptional service
• Develop and maintain strong relationships with clients and stakeholders
• Collaborate with internal teams to resolve complex issues and improve processes

Requirements:

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Excellent Communication Skills:

You must have excellent communication skills in English or Spanish, with the ability to effectively communicate with diverse groups of people.

Strong Problem-Solving Abilities:

You should possess strong problem-solving abilities, with a customer-centric mindset and a willingness to go above and beyond to meet customer needs.

Technical Skills:

You must be able to navigate and utilize various online systems effectively, including the State's eligibility and enrollment portal, CRM software, and other systems.

BYOD (Bring Your Own Device):

You must have your own computer and a reliable internet connection.

Why Join arenaflex?

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Make a Positive Impact:

You'll have the opportunity to make a positive impact by helping individuals and families access essential healthcare services.

Enjoy Flexibility:

You'll enjoy the flexibility of working from home, with the ability to create a comfortable and productive work environment.

Comprehensive Training:

You'll receive comprehensive training to equip you for success, including a 3-week training program from 9:30 am to 6:00 pm EST.

Competitive Pay:

You'll receive competitive pay, with opportunities for growth and advancement.

What We Offer:

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Pay:

$16.63/hour, with an increase to $19.63 for Bilingual candidates

Training:

Comprehensive 3-week training program from 9:30 am to 6:00 pm EST

Shift:

Flexible availability between 8:00 am and 6:00 pm EST

Why arenaflex is a Great Place to Work:

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Dynamic and Supportive Environment:

We offer a dynamic and supportive work environment that fosters growth and development.

Opportunities for Growth:

We provide opportunities for growth and advancement, with a focus on employee development and success.

Competitive Benefits:

We offer competitive benefits, including medical benefits, to support the well-being of our employees.

Recognition and Rewards:

We recognize and reward our employees for their hard work and contributions to the company.

How to Apply:

If you're passionate about providing exceptional customer service and want to be part of a supportive and dynamic team, we'd love to hear from you! Apply now to start your journey with arenaflex and make a difference in the lives of Maryland residents. Apply Now

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing a fair and inclusive hiring process, with a focus on selecting the best candidate for the role. Apply for this job