Experienced Key Customer Manager – Healthcare and Social Services Digitalization Expert
At arenaflex, we are a leading software solutions and services provider for the digitalization of healthcare and social services. With over 55 years of experience in the industry and a strong company culture, we are revolutionizing the way care is delivered. We are seeking an experienced Key Customer Manager to join our team and help us drive innovation and customer satisfaction.
About arenaflex
arenaflex is a subsidiary of ResMed Corp. and has its headquarters in Hildesheim, Germany. We have a strong presence in the German market, with over 700 employees working across nine locations. Our company values include team spirit, customer orientation, and passion, which drive our daily work in developing pioneering software solutions and services. As a company, we have come a long way since our humble beginnings as a small startup. Today, we are one of the leading providers of software solutions and services for the professional and non-professional care sector, as well as therapeutic practices and institutions for children, families, and youth. Our mission is to support our customers with innovative software solutions and services, enabling them to better manage the challenges of their daily work.
Why Join arenaflex?
We are more than just a software company – we are a team that works together to achieve success. We are looking for individuals who share our passion for innovative technologies and are seeking a career in a company with a strong company culture. If you are ready to turn your passion into action, we encourage you to apply now!
Job Description
As a Key Customer Manager at arenaflex, you will be responsible for managing and advising our key customers to understand their individual business goals and ensuring that our solutions are tailored to meet their needs. Your primary objectives will include:
- Customer Management: Provide exceptional customer service to our key customers, ensuring their satisfaction and loyalty.
- Strategic Account Management: Collaborate with the Key Account Manager and the Onboarding Team to onboard new customers and ensure a smooth transition.
- Customer Retention: Identify opportunities for upselling and cross-selling to existing customers, driving revenue growth.
- Proactive Monitoring: Monitor customer usage of our products and services, identifying opportunities for optimization and improvement.
- Internal Liaison: Serve as a liaison between our key customers and internal teams, facilitating communication and resolving customer issues.
- Teamwork: Collaborate with internal teams to resolve customer complaints and requests in a timely and effective manner.
- Project Coordination: Work closely with the Onboarding Team to coordinate project activities and ensure successful implementation.
- Reference Database: Support the development of our reference database, highlighting customer success stories and case studies.
- Sales Support: Collaborate with the Sales Team to support customer acquisition and lead generation.
- Performance Metrics: Meet and exceed key performance indicators (KPIs) to measure success.
- Documentation: Document all customer-related activities and events in Salesforce and other relevant systems.
- Customer Visits: Conduct regular customer visits to ensure satisfaction and identify opportunities for growth.
- Event Participation: Invite and ensure customer participation in events and conferences.
- Trade Show Participation: Participate in trade shows and events to promote our products and services.
Requirements
To be successful in this role, you will need:
Minimum 2 years of experience
in customer success, sales, or customer service.
Successful completion of a vocational training or degree
in a business or IT-related field.
Experience in selling digital or virtual software products
, preferably in the healthcare or therapeutic sector.
Proven track record
in personal customer service, new customer acquisition, and lead generation in the B2B software industry.
Familiarity with Salesforce
or equivalent CRM systems.
Strong network
in the healthcare and social services sector, ideally with experience working on a national level.
Travel readiness
, with frequent customer visits and event participation.
What We Offer
In return for your hard work and dedication, we offer:
30 days of annual leave
, allowing you to recharge and pursue your personal interests.
Competitive compensation
, reflecting your performance and commitment.
Hybrid work arrangements
, enabling you to balance work and personal life.
Stock option program
, allowing you to participate in the company's growth and success.
Flexible benefits
, including a monthly allowance for health insurance, childcare support, or bike leasing.
Corporate benefits
, covering a range of products and services.
Mental health support
, provided by TELUS Health, offering support for you and your family.
Comprehensive training and development opportunities
, including access to LinkedIn Learning and AWS certifications.
Join the arenaflex Team
If you are passionate about innovation, customer satisfaction, and teamwork, we encourage you to apply now! We are committed to responding to every applicant and look forward to welcoming you to our team. Apply for this job