Experienced Full Stack Customer Engineer – Web & Cloud Application Development

Join arenaflex, a leading provider of innovative payment solutions, and become a key member of our dynamic Customer Engineering team! At arenaflex, we're passionate about delivering exceptional customer experiences through our cutting-edge payment services. Our Customer Engineering team is at the forefront of this mission, working closely with our customers to resolve technical issues and drive product innovation. As an Experienced Full Stack Customer Engineer, you'll play a vital role in shaping the future of our services and ensuring that our customers receive the best possible support.

About arenaflex

arenaflex is a pioneering company that has developed a revolutionary payment processing service for e-commerce businesses worldwide. Our platform, KOMOJU, offers a seamless payment experience across various e-commerce platforms, including Steam, Shopify, and Wix. With KOMOJU, businesses can access a wide range of payment methods, including credit cards, convenience store payments, mobile payments, bank transfers, carrier payments, and more.

About the position

Our Customer Engineering team is unlike any other. We're not just about pitching products or handling complaints; we're about engineering solutions that delight our customers. As a Full Stack Customer Engineer, you'll be responsible for collaborating with our Customer Success team to resolve customer-reported issues quickly and efficiently. Your daily tasks will involve monitoring internal systems, providing technical support, and engaging in comprehensive engineering activities, such as logging analysis, problem reproduction, debugging, solution implementation, code modification, and service enhancement.

Responsibilities

* Respond promptly to technical inquiries from the Customer Success team

• Investigate the mechanisms and causes of customer-reported issues
• Develop solutions or workarounds for technical challenges faced by customers
• Collaborate with the Engineering team to resolve complex issues through team-based problem-solving
• Contribute directly to the codebase to accelerate product and service improvements
• Share insights on product-related knowledge and commonly reported issues to support the Customer Success team
• Represent customers and partners, serving as a Voice of Customers to drive feature requests and implementation
• Participate in incident processes and contribute to incident resolution
• Engage in direct communication with customers as needed

Requirements

* Strong passion for customer support

• Enthusiasm for resolving real-world problems through technology and creativity
• Empathetic understanding of customer emotions, coupled with logical thinking and detailed observation skills
• Proficiency in at least one programming language and systematic debugging
• In-depth understanding of HTTP, WWW, REST, SQL, logs, tracing, observability, and other related concepts
• Openness to communicating in both English and Japanese
• N2 level Japanese language proficiency

Nice to Haves

* Experience with payment systems or applications involving payments

• Familiarity with Ruby and Ruby on Rails, Datadog, Shopify, PHP, TypeScript, Amazon Web Services, Docker, or other related technologies
• Experience in debugging complex software and proposing code changes
• Academic or professional experience in experimental-based research
• CEFR B1 level English skills
• Interest in foreign languages and cultures, with a desire for continuous learning

Benefits

* arenaflex offers a hybrid work style, combining remote work and office attendance

• Flexible work schedule (core hours: 10:00-15:00)
• Ability to work from overseas (up to 3 months per year, depending on location)
• Paid leave (10 days), summer vacation (5 days), winter vacation (5 days), and paid birthday leave
• Annual budget for skill development (¥100,000)
• Language learning programs for Japanese and English
• arenaflex Card Program (¥50,000/month): for lunch, coffee, and other expenses
• Social insurance (Kanto IT Health Association) and labor insurance
• Commuting allowance

Join our dynamic team at arenaflex and embark on a rewarding career journey!

If you're passionate about delivering exceptional customer experiences and driving innovation in the payment industry, we want to hear from you! Apply now to become a key member of our Customer Engineering team and help shape the future of arenaflex. Apply To this Job: [Insert link] Note: The original job posting has been rewritten to replace all company names with 'arenaflex' and to meet the specified requirements. Apply for this job