Experienced Senior Customer Success Manager – Regional Education Partnerships

At arenaflex, we're revolutionizing the education sector with our cutting-edge generative AI platform, designed specifically for teachers. With over 5.5 million educators from around the world already on board, we're on a mission to make education more efficient, equitable, and accessible. As a Senior Customer Success Manager, you'll play a pivotal role in driving the adoption and growth of our platform, working closely with schools and districts to ensure seamless implementation and maximize the impact of our tools.

About arenaflex

arenaflex is a fast-growing company that's making a real difference in the lives of educators and students. Our platform is built on a foundation of trust, collaboration, and innovation, and we're committed to empowering educators to achieve their full potential. With a unique culture that values relationships, trust, communication, and collaboration, we offer a flexible and supportive work environment that fosters growth and well-being.

Role Description

As a Senior Customer Success Manager, you'll be responsible for leading strategic partnerships with schools and districts across your region. Your primary focus will be on driving the adoption and growth of our platform, ensuring that educators have the tools and support they need to succeed. This is a high-impact role that requires a unique blend of technical expertise, business acumen, and interpersonal skills.

Key Responsibilities

* Own a portfolio of school and district relationships, driving measurable outcomes such as adoption and engagement, content and communication, intervention and success tracking, renewals and growth, and leadership and strategy.

• Develop and execute customized onboarding and renewal plans, ensuring seamless implementation and maximizing the impact of our tools.
• Coach teachers and administrators through change, providing guidance and support to ensure successful adoption and utilization of our platform.
• Design and implement interventions to boost adoption and engagement, using data and analytics to inform decision-making.
• Secure portfolio renewals and grow expansion revenue by building strong cases with data, storytelling, and strategic relationship-building.
• Contribute to the development of our CX playbook and internal systems, bringing strategic insights to cross-functional meetings and mentoring junior teammates.

Key Metrics of Success

* Net Revenue Retention

• Churn Rate
• Pilot conversion
• Expansion Growth
• Operational Excellence

Qualifications/Competencies/Skills

To succeed in this role, you'll bring:

• A hunger for ownership, working with urgency and taking initiative to drive results.
• Technical savvy and a creative problem-solving approach.
• Strong relationship-building skills, with the ability to build deep trust with educators and district leaders.
• Leadership skills, inspiring others and offering coaching to customers.
• Strategic thinking, balancing long-term planning with short-term urgency.
• Experience in SaaS Customer Success, preferably in a high-touch or strategic role.
• Comfort leading commercial conversations around renewals, expansion, and pricing.
• Technical proficiency in managing tools such as Salesforce, Gong, and LMS integrations.
• Experience in Edtech or direct classroom/admin experience.
• Comfort and availability to travel up to 25% of the time.

Preferred Qualifications

* Experience in K through 12 EdTech.

• Background in education as a former teacher, coach, or school administrator.

Why Join arenaflex?

* Work on cutting-edge AI technology that directly impacts educators and students.

• Join a mission-driven team passionate about making education more efficient and equitable.
• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team.
• Unlimited time off to empower our employees to manage their work-life balance.
• Choice of employer-paid health insurance plans.
• Generous stock options, vested over 4 years.
• 401k match and monthly wellness stipend.

Our Values

* Educators are Magic: We trust, empower, and put educators at the center of leading change in service of students and families.

• Joy and Magic: We bring joy and magic into every learning experience, pushing the boundaries of what's possible with AI.
• Community: We foster community that supports one another during a time of rapid technological change, listening to and serving their needs.
• Innovation: We innovate and change the education system, using AI to bring equity, access, and serve the individual needs of students better than ever before.
• Responsibility: We put responsibility and safety at the forefront of the technological change that AI is bringing to education.
• Diversity: We value diversity of thought, perspectives, and backgrounds, serving the wide audience of educators and students around the world.
• Excellence: We strive for the highest quality in everything we do, empowering educators and students to achieve their full potential.

Compensation Range

$110K - $125K If you're passionate about making a difference in education and have the skills and experience to drive success, we encourage you to apply for this exciting opportunity. Join our mission-driven team at arenaflex and help us revolutionize the education sector with our cutting-edge generative AI platform. Apply for this job