Experienced FP&A Customer Success Manager – Financial Planning and Analysis Platform Expert

At arenaflex, we're revolutionizing the way finance teams work with our cutting-edge financial planning and analysis platform. As a seasoned FP&A Customer Success Manager, you'll play a pivotal role in helping our clients unlock the full potential of our platform, driving business growth, and ensuring their financial success.

About arenaflex

arenaflex is a rapidly growing startup that's changing the face of financial planning and analysis. Our platform automates data consolidation, reporting, and planning, empowering finance teams to make informed decisions and drive business growth. With a strong focus on innovation and customer satisfaction, we're committed to helping our clients succeed in an ever-changing business landscape.

The Role

As an FP&A Customer Success Manager at arenaflex, you'll be responsible for advising finance professionals from middle management through the C-suite, customizing our platform to meet their unique needs, and training them on product updates. You'll work closely with our clients to understand their current situations, identify areas for improvement, and develop tailored solutions to drive business success.

Key Responsibilities

* Understand current client situations, helping simplify models and existing data

• Create a detailed business analysis, outlining problems, opportunities, and solutions for our customers by successful advising on:

+ Budgeting and forecasting + Planning and monitoring + Financial modeling + Standard reporting

• Manage, interpret, and validate all data that is produced by the customer, maintaining the focus on improving the quality of customer care
• Provide recommendations for possible process changes to help optimize current procedures in support of maximizing outcomes
• Build long-term strategic relationships with customers, gather requirements, and follow through with necessary financial reporting support

Requirements

* 2+ years of experience in customer success, consulting, or similar customer-facing role, with a finance or accounting background

• Deep knowledge and solid experience in advanced Excel functions (formulas, Vlookup, Pivot Table, Power Query, and complex models)
• Strong communication and relationship-building skills – this role involves creating and managing business relationships with CFOs, VPs, and Directors of Finance, and other customers from leading US companies, requiring the ability to engage in professional conversations, manage expectations, and guide customers to a positive outcome
• Comfortable with upselling and renewal conversations
• Bachelor's degree or equivalent experience

What We Offer

* A collaborative, team-oriented environment, the ability to own your own schedule (work your local time zone), and the opportunity to grow at arenaflex over many years

• Base compensation – The target base salary range will be between $85-100k USD per year, based on multiple factors including prior experience, skills, and location. We are open to candidates with varying levels of experience.
• Parental leave
• Meaningful equity
• US: 401(k) plan with up to 4% match
• Canada: 4% RRSP contributions
• US: Top-of-the-line healthcare (medical, vision, and dental), with 100% paid coverage for employees + generous coverage for dependents
• Canada: Extended healthcare coverage
• Flexible PTO + 12 paid company holidays
• Life insurance
• And more!

What We Need

* A passionate and experienced FP&A Customer Success Manager who is committed to driving business growth and customer satisfaction

• A strong understanding of financial planning and analysis, with the ability to communicate complex concepts to clients
• Excellent communication and relationship-building skills, with the ability to build long-term strategic relationships with customers
• A collaborative and team-oriented approach, with a focus on delivering exceptional customer service

Why Join arenaflex?

* Be part of a rapidly growing startup that's changing the face of financial planning and analysis

• Work with a talented and dedicated team that's passionate about delivering exceptional customer service
• Enjoy a collaborative and team-oriented environment, with the ability to own your own schedule and work from anywhere in the US or Canada
• Grow your career with arenaflex, with opportunities for professional development and advancement
• Enjoy a comprehensive benefits package, including base compensation, parental leave, meaningful equity, and more!

How to Apply

If you're a motivated and experienced FP&A Customer Success Manager who is passionate about driving business growth and customer satisfaction, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job