Customer Operations Lead – Scaling Support Systems for a Fast-Growing AI Startup

At arenaflex, we're revolutionizing the future of work by building a system that lets a single human manage 100x more work, done by both AI and people. As a Customer Operations Lead, you'll play a critical role in scaling and improving our support engine, handling day-to-day execution, and owning the systems that make support run. If you're a high-agency, systems-thinking individual who loves fixing broken things and wants to run a core function at a fast-moving startup, this is the perfect opportunity for you.

About arenaflex

arenaflex is a cutting-edge AI startup that's changing the game by predicting what will get done early or late, automatically coordinating the right person to do the highest impact task at the right time, and ensuring no steps are missed. With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, we're well-positioned to lead the industry. Our team is passionate about making a difference and is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities.

The Role

As a Customer Operations Lead, you'll be responsible for:

• Running the daily operations of the support team, including workload balancing, shift coverage, and on-call rotations
• Managing KPIs, flagging issues, and driving performance improvements
• Building and maintaining SOPs, macros, and internal tools to boost consistency and speed
• Helping lead weekly QA and feedback loops with support reps
• Analyzing performance trends and proposing process or tooling fixes
• Owning the upkeep of the internal knowledge base and training resources
• Designing and maintaining dashboards to monitor support performance in real-time
• Auditing workflows regularly to eliminate bottlenecks and reduce manual work
• Coordinating with engineering and product to resolve high-priority bugs and edge cases
• Triage escalations and communicating cross-functionally to ensure timely resolutions
• Improving how we use AI in support, including LLM agent workflows and QA tooling
• Helping manage vendor tools (e.g. Intercom, Front, Zendesk) and optimizing usage and cost
• Partnering with recruiting and CX leadership to forecast team growth and capacity
• Assisting with onboarding and ongoing training of new support hires

What We're Looking For

* Strong systems thinking and ops instincts

• Extremely organized with great attention to detail
• Ability to own ambiguous problems and drive them to done
• Sharp communicator – clear in writing, fast on Slack
• Fast learner and very comfortable with new tools
• Bonus: background in support, biz ops, consulting, or process-heavy roles
• Bonus: experience with Zendesk, Intercom, Notion, Retool, Jira
• Bonus: SQL and Sheets fluency (not required)
• No ego. High ownership. Ready to do what it takes

Why This Role?

* You'll be trusted with real ownership from day one

• You'll get exposure to AI systems, ops workflows, and fast decision cycles
• You'll help build the internal systems that power a scaling startup
• You'll work closely with product, eng, and exec teams

What We Offer

* Competitive base salary ($70k-$125k) and equity compensation

• Opportunity to work with top talent and learn fast
• Collaborative and dynamic work environment
• Flexible remote work options
• Access to cutting-edge AI technology and tools
• Professional development and growth opportunities

How to Apply

If you're a motivated and detail-oriented individual who is passionate about building systems and improving processes, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [arenaflex careers page]. We can't wait to hear from you!

About the Hiring Manager

Hey, I'm Bishop – I lead Customer Experience at arenaflex. My background's in FP&A, but I realized early on I didn’t just want to report on work — I wanted to shape how it gets done. That’s what brought me to arenaflex, and it’s what’s kept me here: we’re building fast, solving real problems, and pushing the boundaries of how AI and operations come together. I'm not looking for someone to just execute — I'm looking for someone who wants to build: systems, workflows, playbooks, feedback loops, and more. If you're curious, scrappy, and obsessed with making things better — and want to work on the inside of a fast-growing AI startup — this is the place.

Work Environment and Company Culture

arenaflex is a fast-paced and dynamic work environment that's perfect for motivated and detail-oriented individuals. We're committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. Our team is passionate about making a difference and is dedicated to pushing the boundaries of what's possible with AI and operations.

Compensation, Perks, and Benefits

arenaflex offers a competitive base salary ($70k-$125k) and equity compensation. We also offer flexible remote work options, access to cutting-edge AI technology and tools, and professional development and growth opportunities. Our team is passionate about making a difference and is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities.

Helpful Links

* How arenaflex Operates

• arenaflex Company Culture
• https://www.usemotion.com
• Originally posted on Himalayas

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