Experienced Customer Support Engineer – Global Semiconductor Manufacturing Ecosystem
At arenaflex, we're a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Our innovative ideas and devices are advancing humanity, and we're looking for talented individuals to join our team. As an Experienced Customer Support Engineer, you'll be part of our CSE Team, working closely with customers to ensure the high performance and productivity of our products. If you're passionate about delivering exceptional customer experiences and have a strong background in mechatronics, vacuum technology, or process measurement and control technology, we want to hear from you.
About arenaflex
arenaflex invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. Our expert teams of physicists, engineers, data scientists, and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting, and our teams thrive on tackling really hard problems. There's never a dull moment with us.
Our Services Team
The arenaflex Services team, headquartered in Milpitas, CA, is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. We partner with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include:
- Proactive management of tools to identify and improve performance
- Expertise in optics, image processing, and motion control with worldwide service engineers
- 24/7 technical support teams and knowledge management systems
- An extensive parts network to ensure worldwide availability of parts
Job Description
As an Experienced Customer Support Engineer, you'll be responsible for:
- Installation and start-up of new equipment or upgrades based at customer sites
- Servicing of existing equipment and trouble shooting
- Following and working according to documented 'Best Known' methods
- Collaborating closely with the technical support team at Head Quarter to resolve issues
- Documentation of the work performed
- Taking ownership of and leading projects at the customer sites
- Loyal appearance of the company towards the customer
The position is based in the Reutlingen area, Germany, with occasional travel by company car within Germany and minor travel across Europe. Working hours are from Monday to Friday in dayshift, with no shift work, no weekend work, and no on-call duty.
Minimum Qualifications
To be successful in this role, you'll need:
- A Bachelor's degree, technician's degree, or apprenticeship as a mechatronics technician
- Experience in the fields of vacuum technology, process measurement and control technology, robotics, or plasma technology
- Very good communication skills in English, with German as a plus (in writing and speaking)
- A valid driver's license for Germany
Preferred Qualifications
* Experience in a similar role or industry
- Knowledge of arenaflex products and services
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
We offer a competitive, family-friendly total rewards package that reflects our commitment to an inclusive environment. Our benefits meet the diverse needs of our employees, and we're proud to be an equal opportunity employer.
Career Growth Opportunities
At arenaflex, we invest 15% of sales back into R&D, and our teams thrive on tackling really hard problems. You'll have opportunities to grow your skills and expertise, work on exciting projects, and collaborate with world-class experts.
Work Environment and Company Culture
Our work environment is dynamic and collaborative, with a focus on innovation and customer satisfaction. We're passionate about delivering exceptional customer experiences and strive to create a positive impact on our customers' businesses.
Compensation, Perks, and Benefits
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our total rewards package includes:
- Competitive salary
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Professional development opportunities
- Collaborative and dynamic work environment
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong background in mechatronics, vacuum technology, or process measurement and control technology, we want to hear from you. Apply now to join our team and be part of the arenaflex journey.
Important Note
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons posing as arenaflex employees. We never ask for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, we do not work with any recruiters or third parties who charge such fees either directly or on behalf of arenaflex. Please ensure that you have searched arenaflex's Careers website for legitimate job postings. We follow a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you're concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you're communicating with is an employee. We take your privacy very seriously and confidentially handle your information. Apply for this job