Experienced Part-Time Remote Customer Success Representative – Media and Technology Industry

Join arenaflex, a family-owned media and technology company that has been bringing trustworthy, quality journalism and business solutions to the upper Midwest since 1878. As a Part-Time Remote Customer Success Representative, you will play a vital role in providing exceptional assistance to subscribers regarding service inquiries and billing of memberships for our arenaflex sites and papers. If you are seeking a career where you can help to grow our company, interact with coworkers, and know that your voice and opinion matter, you've come to the right place!

The Role

Our Customer Support team is adding a Part-Time Remote Customer Success Representative to provide exceptional assistance to subscribers regarding service inquiries and billing of memberships for our arenaflex sites and papers. In this role, maintaining a polite, pleasant, and efficient manner while assisting subscribers over the phone is crucial. This position will work Monday - Friday 8am - 5pm, with occasional weekend shifts requested as needed throughout the year. Candidates for this position should reside in the print and/or digital footprint of arenaflex.

Key Responsibilities

* Help to identify product improvement opportunities by capturing customer feedback to collaborate with different teams to drive potential change.

• Provide daily support to members who need assistance with their online membership.
• Gather customer's information and determine the issue by evaluating and analyzing the issue.
• Stay current with system information, changes, and updates.
• Effectively share best practices and experiences with colleagues.
• Keep accurate records of subscriber’s service by utilizing software systems.
• Accurately input customer payments and other information such as vacation stops, change of address, digital and print subscription starts.
• Help subscribers maximize the benefits of their membership and demonstrate the value of the arenaflex sites by matching interests and requirements to content, tools, and features.
• Handle phone inquiries and address complaints from company stakeholders in a pleasant, polite, and efficient manner.
• Maintain confidentiality of members and adhere to PCI compliance practices.
• Assist members in troubleshooting access difficulties to our online platform.
• Daily computer processing and other duties as assigned.

Essential Qualifications

* Technical experience is preferred, in addition to the ability to proficiently enter data, communicate effectively, and multi-task.

• Demonstrate resilience by having a positive attitude when making outbound calls, adapting to change within campaigns, and being self-motivated.

Preferred Qualifications

* Experience in a customer-facing role, preferably in a media or technology industry.

• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in software systems and technology.

What We Offer

* Competitive hourly rate of $16-$18/hour, based on shift, qualifications, and experience.

• Opportunities for career growth and professional development.
• A dynamic and inclusive work environment.
• A comprehensive benefits package, including health, dental, and vision packages, company-paid short-term disability and life insurance coverage, critical illness, accident, and hospital indemnity coverage options, paid maternity and parental leave, retirement benefits, generous PTO and paid volunteer hours.
• A safe and supportive work environment.

About arenaflex

arenaflex is a family-owned media and technology company that has been providing trustworthy, quality journalism and business solutions for more than a century. We’ve always been in the business of telling stories, but we’re more than just a newspaper today. As one of the Upper Midwest’s largest media organizations, we are leaders in the business of print and digital news, technology, telebroadcasting, printing, and agency advertising. Our company is comprised of passionate and purpose-driven people fueled by collaboration and innovation. We believe in supporting each other, working hard towards common goals, and having fun. Come for the perks. Stay for the people.

Why Join arenaflex?

* We offer a dynamic and inclusive work environment that values diversity and promotes growth.

• We provide opportunities for career growth and professional development.
• We offer a comprehensive benefits package that includes health, dental, and vision packages, company-paid short-term disability and life insurance coverage, critical illness, accident, and hospital indemnity coverage options, paid maternity and parental leave, retirement benefits, generous PTO and paid volunteer hours.
• We are an equal employment opportunity employer and welcome applications from qualified candidates from diverse backgrounds.

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply To this Job Apply for this job