Experienced Customer Success Manager – Italian Speaker for EMEA Market Expansion

At arenaflex, we're revolutionizing the hospitality industry with cutting-edge software powered by our hospitality-specific AI platform. With over 20,000+ hoteliers in 90+ countries relying on our technology, major hotel brands like Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust us to deliver results. As a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work, we're backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners. We're seeking a proactive and driven Customer Success Manager (CSM) to join our EMEA-focused team. In this role, you'll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding arenaflex's presence within the Mid-Market and SMB accounts across EMEA.

About the Role

As a CSM, you'll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to arenaflex's strategic goals for the region. Your efforts will directly influence the company's expansion and establish you as a key player in shaping the future of hospitality technology in EMEA.

Responsibilities

*

Product Expertise:

Deeply understand arenaflex's products, both current and future, to effectively communicate their value and impact to clients

Client Onboarding:

Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start

Drive Customer Value:

Partner with clients to understand their goals, demonstrate how arenaflex's solutions address their needs, and minimize time-to-value

Relationship Management:

Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap

Portfolio Growth:

Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business

Strategic Insight:

Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with arenaflex's goals

Qualifications

* Bachelor's degree

• Language: Italian
• 3–5 years of Customer Success experience in a SaaS environment
• Proven track record of onboarding clients through complex technical challenges
• Experience managing accounts with annual contract values between $20K–$100K
• Strong organizational and time-management skills to effectively manage a large portfolio of Mid-Market accounts
• Exceptional communication abilities, capable of building trust and rapport with diverse stakeholders
• Analytical mindset to assess client needs and develop scalable processes
• Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
• Confidence, charisma, and the ability to seize opportunities to drive growth and success
• Proficiency with technology and adaptability to dynamic environments
• Familiarity with hospitality technology is a plus

Work Environment and Company Culture

At arenaflex, we prioritize work-life balance and offer a range of benefits to support your personal and professional growth. Some of these benefits include:

Canary Days:

As a company, we want to ensure that the team has time to recharge. Each month, we provide company-wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club:

We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats:

We provide budget to help drive cross-functional professional development conversations across the organization.

Travel Reimbursement:

Team members are able to visit our offices across New York, San Francisco, or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement:

If you stay at a hotel that arenaflex works with, we provide a credit towards your stay.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive health insurance plan
• A 401(k) matching program
• Flexible PTO policy
• Professional development opportunities
• Access to cutting-edge technology and tools
• A dynamic and supportive work environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping you grow and develop your skills. Some of the opportunities we offer include:

• Regular training and development programs
• Mentorship and coaching
• Opportunities for advancement and career growth
• Access to industry-leading conferences and events
• A culture of continuous learning and improvement

How to Apply

If you're a motivated and results-driven individual with a passion for hospitality technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We recruit, employ, train, compensate, and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Apply for this job