Experienced Customer Marketing Manager – Remote, USA

Join arenaflex as a Customer Marketing Manager and lead customer advocacy and retention efforts across the AMS region. Develop a customer marketing program to increase referenceable customers, published case studies, and engaged advocates throughout North and Latin America.

About arenaflex

arenaflex is a leading global provider of innovative solutions for remote work, collaboration, and customer engagement. With a strong commitment to customer satisfaction and employee well-being, arenaflex has established itself as a preferred partner for businesses and individuals seeking seamless and secure remote work experiences. As a Customer Marketing Manager at arenaflex, you will play a vital role in driving customer advocacy and retention efforts, leveraging your expertise to develop and execute programs that foster strong relationships with our valued customers.

Key Responsibilities:

As a Customer Marketing Manager at arenaflex, your primary responsibilities will include:

• Developing and executing a comprehensive customer marketing program to increase referenceable customers, published case studies, and engaged advocates throughout North and Latin America.
• Collaborating closely with Customer Success and Sales teams to identify opportunities for customer engagement and advocacy.
• Designing and implementing targeted campaigns to drive customer advocacy, including social media, email, and content marketing initiatives.
• Managing and analyzing customer feedback and sentiment through third-party review platforms (e.g., G2, Gartner Peer Insights) and reference management tools.
• Developing and maintaining relationships with key customer advocates and thought leaders in the industry.
• Analyzing program effectiveness and making data-driven decisions to optimize customer marketing strategies.
• Staying up-to-date with industry trends and best practices in customer marketing and advocacy.

Requirements:

To succeed as a Customer Marketing Manager at arenaflex, you will need:

• 2-3 years of experience in B2B tech marketing, with a focus on customer marketing, advocacy, or post-sale engagement programs.
• Proven success working with Customer Success and Sales teams, ideally across multiple segments or regions.
• Hands-on experience with third-party review platforms (G2, Gartner Peer Insights) and reference management tools.
• Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform marketing decisions.
• Excellent communication and project management skills, with the ability to work effectively with cross-functional teams.
• Strong understanding of customer marketing principles and best practices.
• Familiarity with marketing automation tools and platforms.

Benefits:

As a valued member of the arenaflex team, you can expect:

• Competitive compensation, including stock-based options.
• Flexible PTO and paid holidays.
• 401(k) with employer matching.
• Comprehensive Health insurance package, including 100% employer-paid medical coverage.
• Up to 12 weeks of Parental Leave.
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid.
• Quarterly team events and companywide celebrations.
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches.

Career Growth Opportunities and Learning Benefits:

arenaflex is committed to the growth and development of its employees. As a Customer Marketing Manager, you will have access to:

• Regular training and professional development opportunities to enhance your skills and knowledge.
• Mentorship and coaching from experienced colleagues and leaders.
• Opportunities to take on new challenges and responsibilities as the company grows and evolves.
• A dynamic and supportive work environment that encourages collaboration, creativity, and innovation.

Work Environment and Company Culture:

arenaflex is a remote-friendly company that values flexibility, work-life balance, and employee well-being. Our company culture is built on the principles of:

• Collaboration and teamwork.
• Innovation and creativity.
• Customer satisfaction and advocacy.
• Employee growth and development.
• Diversity, equity, and inclusion.

How to Apply:

If you are a motivated and experienced customer marketing professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job