Experienced Customer Solutions Representative - Collector - arenaflex - Lewisville, TX

Join arenaflex, a customer-centric, leading digital financial services company, and embark on a rewarding career as a Customer Solutions Representative - Collector.

About arenaflex

arenaflex is a pioneering digital financial services company that is revolutionizing the way people interact with financial institutions. With a relentless focus on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers, we are committed to delivering innovative financial solutions that meet the evolving needs of our customers. Our mission is to empower individuals and businesses to achieve their financial goals, and we're looking for talented professionals like you to join our team.

The Opportunity

As a Customer Solutions Representative - Collector at arenaflex, you will play a critical role in helping our customers navigate financial challenges and find solutions that work for them. You will be contacting Ally auto loan customers to remind them about late or missed payments, gathering facts about the reasons for delinquency, and helping customers bring their accounts current by negotiating payment arrangements. With extensive training in compliance, negotiating, and selling skills, you will be equipped to handle complex collection routines with confidence and professionalism.

Key Responsibilities

* Contact customers to determine reason for payment delinquency and negotiate payment commitment

• Handle accounts with speed and accuracy while maintaining professionalism
• Complete phone calls to meet required performance standards and metrics
• Confirm and/or negotiate payment arrangements; research any discrepancies
• Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
• Must maintain strict confidentiality
• Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frame
• Evaluate accounts to find a win/win solution to avoid repossession loss
• Document all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss
• Responds with accurate information pertinent to the caller's questions using professionalism and integrity
• Adhere to all state and federal laws in the handling of accounts

The Skills You Bring

* HS Diploma or equivalent required

• Prior experience in financial services or similar industry preferred
• Associate degree or bachelor's degree in business or related field may be used in lieu of experience
• Bilingual skills (Spanish) are a plus
• Excellent listening, oral, and written communication skills
• Attention to detail
• Professional phone etiquette
• Skip tracing skills preferred
• Sales and/or persuasive negotiation skills
• Microsoft Windows and internet-based applications experience required. Basic typing/data entry skills. Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards
• Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management
• Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs

How We'll Have Your Back

At arenaflex, we believe in supporting our employees' growth and well-being. Our compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family.

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level)
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental, and vision, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident, and hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially
• Building a Family: adoption, surrogacy, and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus, and/or equity

Work Environment and Company Culture

As a Customer Solutions Representative - Collector at arenaflex, you will be part of a dynamic team that is passionate about delivering exceptional customer service and innovative financial solutions. Our hybrid work environment offers the flexibility to work from home and in the office, with a focus on collaboration, innovation, and continuous learning. We prioritize diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.

Compensation and Benefits

* Base Pay Range: $47,840 - $52,000 USD

• Incentive Compensation: This position is eligible to participate in a variable incentive plan

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and finding solutions for our customers, we encourage you to apply for this exciting opportunity. Join arenaflex and embark on a rewarding career that offers growth, learning, and opportunities for advancement. Apply now and take the first step towards a fulfilling career with a leading digital financial services company. Apply for this job