Experienced Large Enterprise Customer Success Manager – Driving Business Growth and Customer Loyalty at arenaflex
Are you a seasoned professional with a passion for driving business growth and customer loyalty? Do you thrive in fast-paced environments where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Large Enterprise Customer Success Manager to join our team and help us achieve our mission of transforming lives through learning.
About arenaflex
arenaflex is an AI-powered reskilling platform built to help people and teams grow. Our mission is simple: to transform lives through learning. With over 80 million learners and 17,000 businesses already learning with us, we're on a mission to make a real impact. Our platform is personalized, practical, and focused on real-world impact. We're not just a company – we're a community of learners, innovators, and change-makers.
About the Role
As an experienced Large Enterprise Customer Success Manager at arenaflex, you'll be responsible for owning and managing the success of a portfolio of enterprise-level customers. You'll develop individual success plans for each customer to ensure Udemy Business adoption, expansion, and loyalty across your portfolio of customers. You'll consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization.
Key Responsibilities
* Proactively own and manage the success of a portfolio of enterprise-level customers
- Develop individual success plans for each customer to ensure Udemy Business adoption, expansion, and loyalty across your portfolio of customers
- Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization
- Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of Udemy Business
- Build and maintain trusted advisor relationships at the executive level
- Partner with Sales and Renewals Management to develop an account strategy for each Enterprise customer to hit retention and upsell targets
- Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.
- Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
What You'll Have
While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following:
- 5-8 years of B2B SaaS customer success, account management, consulting, and/or sales experience working with large, enterprise-level accounts
- Experience developing strategies to increase adoption of technology solutions
- Basic understanding of concepts related to customer integrations (e.g., Single Sign-On, APIs, feature customization, etc.)
- Superior project and time management skills; excellent attention to detail
- Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
- Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together
- Ability to travel throughout Asia
- Preference for Mandarin or Bahasa speaking candidates
Why Work Here?
You'll grow here. Learning is part of the job. You'll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You'll have the space and tools to experiment, apply, and get better at using AI in practical ways. You'll own your work. We trust people to lead, make decisions, and follow through. You don't need to wait for permission or layers of approval to have an impact. You'll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You'll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You've got the experience, why not use it to help others gain theirs?
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our US Benefits, Ireland Benefits & Turkiye Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Diversity and Inclusion
At arenaflex, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Information Regarding Data Privacy
Information regarding data privacy is available within the arenaflex Careers Privacy Notice.
Apply Now!
If you're a motivated and experienced professional looking to make a real impact, we want to hear from you! Apply now to join our team as an experienced Large Enterprise Customer Success Manager and help us transform lives through learning. Apply for this job