Experienced Customer Success Manager – Driving Customer Loyalty and Growth at arenaflex
At arenaflex, we're revolutionizing the way manufacturers approach digital transformation. Our groundbreaking work is helping companies accelerate product design, reduce costs, and bring products to market faster while promoting sustainability. As a key member of our Retain Customer Success team, the Experienced Customer Success Manager will play a vital role in ensuring customer success and driving loyalty through day-to-day management of client engagement services and solution implementations.
About arenaflex
arenaflex is a dynamic, growing innovative environment that values its employees' experience, voices, and contributions. Founded in 2003, we've disrupted the industry's status quo with our unique, patented intellectual property. Our customers save millions of dollars each year, accelerate time to market, and create a better world for future generations. With a global presence, including North America, Europe, Asia, and India, we encourage an inclusive work environment and support employees' growth through education, training, wellness, and other programs.
Responsibilities
As an Experienced Customer Success Manager at arenaflex, you will: - Manage multiple customer implementations, inclusive of all Professional Services activities needed for a successful deployment. - Hold commercial ownership on Retain designated accounts and be responsible for the contract renewal strategy and execution. - Work with Sales Directors and client executive sponsors to understand and communicate customer needs and develop the Customer Success Plan. - Act as the primary arenaflex resource for communication of project status to internal and external stakeholders. - Serve as the first point of escalation for project issues. - Manage and build relationships with executive sponsors and project teams. - Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
Requirements
To succeed in this role, you will need: - Comfort interacting with and tailoring messaging to all levels of customer resources (executive through individual contributor). - Demonstrated ability to assess customer needs, develop a project scope, and successfully execute. - Demonstrated ability to identify risks that may impact the success of the project and determine appropriate mitigating actions. - Strong written and oral communication skills. - Strong project management skills. - Willingness to travel up to 20% of the time.
Preferred Skills
- Experience and demonstrated success in managing business process change in a consulting role. - Experience creating, facilitating, and presenting reports to senior-level client stakeholders. - Demonstrated success managing cross-functional project teams. - Previous industry experience in Aerospace, Automotive, or Heavy Industrial industries.
Education and Experience
- 3+ years of experience and demonstrated success managing enterprise software implementations with external clients. - Experience managing customer relationships and expectations as they relate to technical projects. - BS degree in Engineering, Computer Science, Business Management, or related field.
arenaflex Offers
- A team environment where your experience is valued, your voice is heard, and the work that you do makes an impact for our customers and employees. - Competitive compensation in a dynamic, growing innovative environment. - A competitive benefits package, including medical, dental, and vision for employees and their dependents, life, disability, flexible spending accounts, 401k match, career-growth opportunities, flexible time, and paid time off benefits – including arenaflex days, and more!
Join Our Team
If you possess the qualities of innovation, adaptability, and a desire to increase your value, we want to hear from you! arenaflex is an organization that empowers employees to bring their best selves each day, asking, "How can I do better?" and then exceeding expectations. We work together towards a common goal, nurture and celebrate each other's successes, and provide opportunities for growth and development. Apply for this job