Experienced Full Stack Customer Experience Agent – 3rd Shift Remote Customer Service Representative

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our remote customer service team, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met with efficiency, accuracy, and a personal touch. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a remote customer service representative, you'll be part of a dynamic team that values collaboration, innovation, and continuous learning.

Job Summary

We're seeking an experienced and results-driven Customer Experience Agent to join our 3rd shift remote team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, handling inbound and outbound calls, dispatching calls to technicians, and performing various administrative duties. If you're a customer service professional with a passion for delivering outstanding experiences, we encourage you to apply.

Key Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner

• Initiate outbound phone calls for scheduling of service calls to ensure seamless customer experiences
• Handle various customer inquiries and requests with accuracy and attention to detail
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, utilizing Service Titan software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
• Communicate with technicians regarding availability, expected completion time, and other essential details
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Other duties as assigned

Qualifications

* Must live in Illinois

• Must be familiar with the surrounding Chicagoland area
• High school diploma or equivalent (GED)
• Minimum of 3 years relevant work experience in customer service environment
• Previous dispatch experience a plus
• Strong verbal and written communication skills
• Plumbing, Electric & HVAC experience a Plus
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Benefits

* Medical, Dental & Vision Insurance

• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Company-provided Life Insurance
• Employee discounts on company-provided services
• On-site training facility for continuous employee development
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement

Work Environment and Culture

As a remote customer service representative at arenaflex, you'll enjoy a dynamic and supportive work environment that values collaboration, innovation, and continuous learning. Our team is dedicated to delivering exceptional customer experiences, and we're committed to providing the tools, training, and resources you need to succeed. With a focus on work-life balance, we offer flexible scheduling, paid time off, and a range of benefits to support your overall well-being.

Compensation and Perks

* Competitive salary

• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Tuition reimbursement
• Employee discounts on company-provided services
• On-site training facility for continuous employee development

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply Now Apply to this Job Apply for this job