Temporary Outbound Customer Care Specialist – Join the Movement for a Healthier Future

Are you passionate about making a difference in people's lives? Do you have excellent communication skills and a strong customer satisfaction focus? If so, we invite you to join our team as a Temporary Outbound Customer Care Specialist at arenaflex, a leading organization dedicated to improving cardiovascular health and reducing the risk of heart disease.

About arenaflex

arenaflex has been at the forefront of cardiovascular health for over 98 years, and our mission is to be a relentless force for a world of longer, healthier lives. We are committed to creating a healthier future for all, and we need talented individuals like you to help us achieve this goal. Our team is passionate about making a difference, and we are looking for someone who shares our vision and values.

Job Summary

As a Temporary Outbound Customer Care Specialist, you will play a critical role in supporting our volunteers and donors through routine outbound calls, thank-you messages, and educational materials. You will be the face of arenaflex, providing exceptional customer service and building relationships with our community. If you are a strong communicator, a team player, and passionate about making a difference, we encourage you to apply for this exciting opportunity.

Responsibilities

* Make routine outbound calls to thank donors, welcome volunteers, and assist with events such as Heart Walk, youth activities, or advocacy issues.

• Establish an ongoing support relationship and educate volunteers on aspects of fundraising.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Follow up on previous calls to ensure that our community feels valued and supported.
• Use multiple software programs for tracking contact information and interactions.

Qualifications

* High school diploma or equivalent

• 0-2 years minimum relevant work experience, with at least six months of customer interaction experience, including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others.
• The ability to multitask by simultaneously navigating several software programs and the Internet is required.
• Exceptional communication skills, both verbal and written, including typing accuracy.
• Critical thinking and problem-solving skills.
• Must be able to work Monday – Friday 8:30 – 5:00pm CT.

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong customer service focus and ability to build relationships
• Ability to multitask and navigate multiple software programs
• Critical thinking and problem-solving skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and meet deadlines

Career Growth Opportunities and Learning Benefits

* arenaflex invests in its people, offering a range of training and development opportunities to help you grow your career.

• Our corporate university, Heart U, offers over 100,000 resources to support your learning and development.
• We offer a range of employee resource groups and mentoring programs to help you connect with colleagues and develop your skills.

Work Environment and Company Culture

* arenaflex is a remote-friendly organization, offering the flexibility to work from home.

• Our company culture is built on our core values of Be Seen, Be Heard, and Be Valued, which guide our behavior and decision-making.
• We are committed to work-life harmonization, offering a range of benefits and programs to support your well-being.

Compensation, Perks, and Benefits

* Salary: $16.50/Hour

• Benefits: arenaflex offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance, as well as a robust retirement program with employer match and automatic contribution.
• Professional Development: We offer a range of training and development opportunities, including tuition assistance and employee resource groups.
• Work-Life Harmonization: We offer a range of benefits and programs to support your well-being, including paid time off, holidays, and employee assistance programs.

Why Join arenaflex?

* Make a difference in people's lives and contribute to a healthier future for all.

• Work with a talented and passionate team who share your values and commitment to excellence.
• Enjoy a range of benefits and programs to support your well-being and career growth.
• Be part of a leading organization that is shaping the future of cardiovascular health.

How to Apply

If you are a strong communicator, a team player, and passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we are proud to be a leader in diversity and inclusion.

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