Experienced Sales Customer Experience Specialist - Evening and Overnights Shifts - Remote

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a Sales Customer Experience Specialist, you'll be at the forefront of this movement, providing exceptional support to our clients and helping them achieve their goals. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you.

About arenaflex

arenaflex is a global, digital business services company that's dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

At arenaflex, we believe that our employees are our greatest asset. That's why we offer a range of benefits that will help you grow and thrive in your career. Some of the benefits of working with us include:

• Paid Training: We invest in our employees' development and provide comprehensive training to help you succeed in your role.
• Competitive Wages: We offer competitive salaries that reflect your skills and experience.
• Full Benefits: Our benefits package includes medical, dental, vision, 401k, and more.
• Paid Time Off: We believe in work-life balance and offer generous paid time off to help you recharge.
• Employee Wellness and Engagement Programs: We're committed to supporting your physical and mental well-being, and offer a range of programs to help you stay healthy and engaged.

TP and You

At arenaflex, we're not just looking for employees - we're looking for partners who share our vision and values. Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a Sales Customer Experience Specialist, you'll be a key contributor to our team, working in a collaborative and engaging environment. You'll have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!

Responsibilities

As a Sales Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Some of your key responsibilities will include:

• Providing customer support to customers via telephone and/or Internet, e.g., instant message, email.
• Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment.
• Providing customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
• Processing a high volume of customer inquiries regarding offered products and services and resolves a targeted percentage of those inquiries.
• Troubleshooting customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems.
• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
• Updates customer information and ensures accurate entry of contact information.
• Meets standards of job, such as quality standards, adherence to schedule and average handle time.
• May provide guidance and/or mentoring to less experienced associates.
• Other related duties assigned as needed.

Qualifications

We're looking for fearless people - people who are inspired to deliver only the best in all that they do. Some of the qualifications we're looking for include:

• Ability to work remotely in a virtual team environment
• Excellent customer service skills that build high levels of customer satisfaction
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Proficient in PC operation and navigation
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Organization and work prioritization skills

Work from Home Requirements

As a remote employee, you'll need to meet certain requirements to ensure that you can work effectively from home. Some of these requirements include:

• Internet Requirements:

+ Minimum subscribed download rate equal or exceeds 15.0 Mbps + Minimum subscribed upload rate equal or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. That's why we offer a range of benefits and programs to support your well-being, including:

• Employee Wellness and Engagement Programs
• Paid Time Off
• Flexible Work Arrangements
• Professional Development Opportunities

EOE/Disability/Vets

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you. Apply now to join our team as a Sales Customer Experience Specialist and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! Apply to this Job Apply for this job