Experienced Customer Engagement Representative – Trackside Sales and Experience Enhancement
At arenaflex, we're passionate about delivering exceptional experiences to our customers, and we're seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Representative. As a key member of our on-track sales team, you'll have the opportunity to work at the Texas Motor Speedway, assisting customers in purchasing and upgrading their racing experiences. If you're a people person with a passion for sales and customer service, we want to hear from you!
About arenaflex
arenaflex is a leading provider of immersive experiences, and our NASCAR Racing Experience is one of the most thrilling events in the industry. We're dedicated to delivering world-class experiences to our customers, and we're looking for talented individuals to join our team and help us achieve this goal. As a Customer Engagement Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer service and creating unforgettable experiences.
Key Responsibilities
As a Customer Engagement Representative, you'll be responsible for:
- Accurately processing sales through our Point of Sale system and credit card terminals with precision, while following company policies and procedures.
- Selling apparel in the trackside souvenir stand and providing expert recommendations to customers.
- Completing the check-in process with our customers, ensuring a seamless and enjoyable experience.
- Taking guest photos and capturing memories for our customers.
- Supporting opening and closing functions when needed, including setting up and tearing down equipment.
- Providing excellent customer service by anticipating customer needs and exceeding their expectations.
Essential Qualifications
To be successful in this role, you'll need:
- Proficiency with computers and Microsoft Office applications, including Excel and Word.
- Ability to work weekdays and weekends, including flexible scheduling to meet the needs of our events.
- Physical stamina to remain upright on your feet for sustained periods of time, including during peak event periods.
- A minimum age of 16 years old.
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- Previous experience in sales, customer service, or a related field.
- Knowledge of the NASCAR industry and its events.
- Familiarity with Point of Sale systems and credit card processing.
- Ability to lift up to 25 pounds and stand for extended periods.
Compensation and Benefits
As a valued member of our team, you'll enjoy:
- A flexible schedule that allows you to balance your work and personal life.
- Base pay with bonus opportunities based on performance, ensuring you're rewarded for your hard work.
- Travel team opportunities, allowing you to experience new events and locations.
- Exclusive arenaflex opportunities, including access to our events and experiences.
Career Growth and Learning Opportunities
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Engagement Representative, you'll have access to:
- Ongoing training and development programs, ensuring you're equipped with the latest knowledge and skills.
- Opportunities for advancement within the company, including promotions to leadership roles.
- A supportive and collaborative team environment that encourages learning and growth.
Work Environment and Company Culture
As a member of our team, you'll be part of a dynamic and fast-paced environment that's passionate about delivering exceptional customer experiences. Our company culture is built on:
- A commitment to excellence and customer satisfaction.
- A collaborative and supportive team environment.
- A focus on innovation and continuous improvement.
Travel Allowance and Per Diem
When traveling for events, you'll be compensated with hotel accommodations and a per diem allowance, ensuring you're comfortable and well taken care of.
Event Dates
We're hosting several events at the Texas Motor Speedway, and we're looking for individuals who can commit to at least half of the following dates:
- August 2nd
- October 4th
- November 1st and 22nd
If you're unable to commit to at least half of these dates, we encourage you to explore other opportunities with arenaflex.
Apply Now
If you're a motivated and customer-focused individual with a passion for sales and customer service, we want to hear from you! Apply now to join our team as a Customer Engagement Representative and be part of an exciting and dynamic environment that's passionate about delivering exceptional customer experiences. Apply to this Job Apply for this job