Experienced Full Stack Customer Implementation Manager – Data Privacy and Compliance

At arenaflex, we're on a mission to revolutionize data transparency and compliance for businesses worldwide. As a seasoned professional in customer implementation, you'll play a pivotal role in shaping the onboarding experience for our clients, ensuring seamless integration with our data privacy platform. If you're passionate about delivering exceptional customer experiences, have a knack for process improvement, and thrive in a dynamic, people-first environment, we want to hear from you!

About arenaflex

arenaflex is a venture-backed, B-corp startup dedicated to creating transparency in data. Our innovative platform helps websites become compliant with laws such as GDPR and CCPA, ensuring businesses stay ahead of the curve in data privacy regulations. As a fully-remote company, we value diversity, inclusivity, and work-life balance. Our team is passionate about doing well by doing good, and we're committed to making a positive impact on the world.

The Role

As our ideal candidate, you'll lead and grow our Implementation team, driving customer success and onboarding excellence. Your responsibilities will include:

• Managing and coaching a team of Implementation Managers, fostering their growth and development
• Owning onboarding for a small number of customers to stay close to the work and lead by example
• Defining and improving onboarding KPIs (e.g., time-to-value, adoption metrics) and building dashboards to bring clarity and accountability
• Streamlining handoffs across Sales, Implementation, and Customer Success to ensure consistency and a smooth customer experience
• Operationalizing onboarding playbooks and tooling, turning best practices into repeatable processes that scale
• Acting as a trusted voice in cross-functional conversations, representing Implementation in product, packaging, and customer experience discussions
• Diagnosing friction in the onboarding journey and leading improvements across systems, process, and communication
• Tracking team performance and forecasting onboarding capacity with discipline and transparency

About You

To succeed in this role, you'll need:

• 4+ years of experience in customer onboarding, implementation, or success within a B2B SaaS environment
• Hands-on experience managing onboarding for technical products or privacy/compliance workflows
• A proven track record leading or coaching team members while still owning individual customer outcomes
• Experience defining onboarding KPIs and creating dashboards to monitor adoption, readiness, and success
• Comfort working cross-functionally with Sales, Product, and Support to solve complex implementation needs
• Familiarity with HubSpot, project management tools (e.g., Asana, Jira), and Customer Success platforms like Vitally or Gainsight
• Ability to define and track onboarding KPIs and product adoption metrics
• Comfort with light technical troubleshooting, such as JavaScript snippets, browser tools, and basic HTML/CSS

Qualities in a Manager

We're looking for a leader who embodies the following qualities:

• Coachable and Curious: You're confident in your leadership skills but always eager to learn and grow. You ask thoughtful questions, challenge assumptions, and dig into the "why" behind processes + problems.
• Communicative and Collaborative: You're clear, inclusive, and intentional in your communication. You work effectively across teams and with customers to ensure transparency and alignment.
• Resourceful: You solve problems creatively, especially in fast-moving or ambiguous environments. You find innovative solutions and turn challenges into new opportunities.
• Empathetic Leader: You lead with empathy, valuing people, process, and outcomes. You believe in mentorship and coaching to drive individual and team success.
• Operational: You're skilled at building scalable, repeatable processes and workflows. You can turn complex tasks into manageable, measurable actions that drive results.

Nice-to-Haves

While not required, experience in the following areas would be a plus:

• Managing onboarding for privacy, security, legal, or compliance products
• Exposure to APIs, webhooks, or integration-heavy onboarding flows
• Background in high-growth startups or scaling teams where process had to be built from scratch
• Familiarity with customer journey frameworks and success planning

Compensation and Benefits

We offer a competitive compensation package, including:

• An annual salary between $135,000 and $145,000, based on your skills and experience
• Stock options to give you a stake in our success
• Unlimited paid time off with a requirement to take at least two weeks off per year
• Paid parental leave, sick time off, and volunteering time to use outside of unlimited PTO
• 100% individual premiums and 50% dependent premiums for Medical, Dental, and Vision Insurance via Aetna
• A fully-remote work environment, with a MacBook and $600 to craft your home workspace
• A $50/month internet reimbursement
• Annual $300 learning & development stipend to fuel your career and growth
• Annual company trip designed to foster connection, creativity, and having fun together
• Mental health benefits with free memberships to mindfulness + talk therapy services

Why Join arenaflex?

* You'll work closely with a small team of implementation managers who help each other out while having fun working together

• A well-defined career path that's not just "climbing the ladder" - learn different competencies, skills, and concepts as you progress and get recognized for it
• You'll become a privacy expert, including the opportunity to receive your Certified Information Privacy credential
• You'll be representing a product that makes prospects say, "This is so awesome" when it's sold and maintaining an average 95% CSAT score each quarter
• We're a Great Place to Work for the fourth year in a row, with 97% of employees saying it's a great place to work

How to Apply

If you're passionate about delivering exceptional customer experiences, have a knack for process improvement, and thrive in a dynamic, people-first environment, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to learn more about you and explore how you can join our team at arenaflex! Apply for this job