Experienced Customer Success Manager (French-Speaking) – Drive Customer Happiness and Growth at arenaflex
We're all about helping brands turn ideas into impact. arenaflex's innovative brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we're on the lookout for new team members to share our vision. If you're ready for a brand-new adventure, keep reading!
About arenaflex
arenaflex is a leading brand platform that empowers marketers and designers to build engaging brands. Our platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. With a strong presence in the market, we're committed to delivering exceptional customer experiences and driving business growth. Our team is passionate about innovation, creativity, and collaboration, and we're looking for like-minded individuals to join our journey.
Your Team
This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they're not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing.
Your Mission
You'll drive our customer happiness to a new, all-time high by advising and guiding a wide variety of brands. With your help, they'll launch arenaflex successfully, adopt it widely, and continually drive business value from the platform. Over time, you'll build up trustful, strategic relationships that fuel our fast-growing business.
Your Responsibilities
* Guide new customers through onboarding and provide comprehensive training to ensure the maximum value of our product.
* Develop and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and provide updates.
* Act as the primary point of contact for customer inquiries and issues, ensuring timely and effective resolution.
* Monitor customer usage patterns to identify underutilization and provide strategies to increase adoption.
* Manage the renewal, upsell, and cross-sell process, addressing any concerns to ensure customer retention.
* Work with customers to develop and implement strategies that align our product's capabilities with their business goals.
* Collaborate closely with sales, product, technical support, and marketing teams to ensure a seamless customer experience and spearhead interdepartmental initiatives.
Your Story
* You're able to work remotely from anywhere in Switzerland but feel comfortable and excited to come to our St. Gallen office from time to time.
* You have 3+ years of experience in Customer Success, Account Management, or Business Development, ideally in the SaaS industry.
* You're a natural at onboarding, and proactively increase product adaptation, customer engagement, and satisfaction.
* You understand the importance of the following metrics: Adoption Rate, Net Revenue Retention, Customer Lifetime Value, Net Promoter Score, Churn Rate, and more.
* You have impressive communication skills and can build trustful relationships (both internally and customer-facing).
* You feel comfortable in the tech space and have a talent for automation.
* Your friends would describe you as authentic, honest, intrinsically motivated, and responsible.
* You speak English and French fluently.
Additional Information
* Why join us?
+ Thrive with the tools and support to shape your future at arenaflex.
+ Be part of a product that connects brands and people with a human touch.
+ Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.
+ Join a vibrant, social team—whether you love animals, yoga, or travel, we've got the Slack channels for you!
* What we offer
+ At least 5 weeks of holiday (PTO)
+ Paid educational and well-being days off
+ Home office setup budget
+ Annual salary review
+ Localized benefits
+ Invite to our summer company meet-up in Switzerland
Important to us
At arenaflex, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination.
Next Steps
* Apply: Submit your CV and answer a few questions. We'll update you on your application.
* Talent Partner: Meet our Talent Team to discuss arenaflex, the role, and your background.
* Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey.
* Join Us: If it's a match, welcome to arenaflex!
This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We're looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what's next.