Experienced Full Stack Customer Success Technical Architect – Data Streaming Platform

At arenaflex, we're not just building better tech; we're rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. We're a team of smart, curious humans pushing toward something bigger, together.

About arenaflex

arenaflex is a leading provider of data streaming platforms, empowering companies to unlock the full potential of their data. With a strong focus on innovation and customer success, we're committed to helping our customers achieve their business objectives through cutting-edge technology and expert guidance.

About the Role

arenaflex is seeking an Experienced Full Stack Customer Success Technical Architect (CSTA) to join our team. As a CSTA, you'll act as a trusted technical advisor and advocate, working closely with our customers to ensure their success, retention, and expansion. You'll provide technical guidance, including best practices, for our data streaming platform and partner with cross-functional divisions such as Sales, Product Management, and Engineering to help our customers accelerate time to value, maximize product consumption, and achieve their overall business objectives.

Key Responsibilities

As a CSTA, you'll have the opportunity to build broad experience with our data streaming platform, Kafka, Flink, and Confluent IP, as well as gain an understanding of complementary and competitive technologies. Your key responsibilities will include:

• Championing and advocating for the customer within arenaflex, serving as the technical voice of the customer and coordinating between arenaflex Sales, Product, Services, Support, and Training teams to drive technical success.
• Identifying customer technical objections and developing strategies to address those blockers to adoption.
• Proactively supporting customers through technical lifecycle activities such as architecture planning, cluster and security design, monitoring and automation; review and provide guidance on upgrade or migration plans, platform and application hardening ideas, and high availability design.
• Guiding customers up the data streaming maturity curve through recommendations on advanced technical topics, such as data mesh, stream processing, utilization optimization, and performance tuning.
• Developing and presenting periodic customer reviews, including analysis of technical health and operational performance, to arenaflex senior management.
• Documenting and transferring knowledge to customers and internal teams, assisting customers in advancing their knowledge and abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.
• Leveraging knowledge of your customer environments and use cases to influence the roadmap of arenaflex products.
• When necessary, rolling up your sleeves and digging in to help address customer issues alongside arenaflex Technical Support Engineers and Core Engineering.

What You Will Bring

To succeed in this role, you'll need to bring the following skills and qualifications:

• Excellent communication and presentation skills
• Excellent interpersonal skills, customer-centric attitude, ability to deal with critical customer situations
• Strong service delivery, time, project, and priority management skills
• Experience in project financial fundamentals
• Love for work in a fast-growing and dynamic environment and ability to keep pace with constant change
• Demonstrated success in a technical Field role for a product/SaaS company with enterprise customers
• Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
• Excellent interpersonal and communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
• Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
• Collaborative spirit, outstanding consulting and relationship management skills, and ability to rapidly switch context
• Hands-on knowledge of one or more key cloud vendors (AWS, GCP, and Azure)
• Solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
• Ability to learn new technologies quickly, as well as a strong interest in doing so!

What Gives You an Edge

While not required, the following skills and experiences will give you a competitive edge:

• arenaflex Certification
• Experience with Apache Flink
• Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc.
• Experience prototyping and analyzing code for client solutions in multiple languages (e.g., Java, Python, Go, etc.)
• Experience with Java Virtual Machine (JVM) tuning and troubleshooting
• Experience with operating Linux, knowing how to configure, tune, and troubleshoot both RedHat and Debian-based distributions

What We Offer

At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a CSTA, you'll have the opportunity to:

• Work with a talented team of experts in the field of data streaming and customer success
• Develop broad experience with our data streaming platform and related technologies
• Collaborate with cross-functional teams to drive customer success and business growth
• Receive comprehensive training and support to ensure your success in the role
• Enjoy a competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Participate in our employee recognition and reward program, recognizing and rewarding outstanding performance and contributions
• Enjoy a dynamic and supportive work environment that fosters growth, innovation, and collaboration

Ready to Build What's Next? Let's Get in Motion!

If you're a motivated and experienced technical professional with a passion for customer success and data streaming, we encourage you to apply for this exciting opportunity. Join our team and help us build what's next in the world of data streaming and customer success! Apply for this job