Experienced Customer Experience Specialist – Transforming the Used Car Market with arenaflex

About arenaflex

arenaflex is the UK's fastest-growing used car marketplace, revolutionizing the way people buy and sell cars. Our award-winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.

Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market. Our innovative approach has created a new standard for customer experience, and we're looking for talented individuals to join our team and help us achieve our vision.

Join the arenaflex Team

We're seeking an experienced Customer Experience Specialist to join our team. As a key member of our Customer Experience team, you'll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us. You'll be working with cutting-edge technology, using AI-powered tools to provide a seamless and efficient experience for our customers.

What Makes Us Different

arenaflex is not your typical call centre. We're using technology to shake up the car industry, empowering buyers and sellers to get the best deals. Our team is passionate about innovation, and we're looking for like-minded individuals to join us. Here's what that means for you:

• Impactful Work: You're not just answering calls; you're guiding customers through our cutting-edge online platform, using your skills to solve real problems and make their car selling experience amazing.

• AI-Powered Technology: We use the latest AI tools, so you can give customers a seamless and efficient experience. Say goodbye to clunky systems!

• Tangible Results: Every day, you'll directly help people navigate the car selling process, making sure they get the best deal and avoid the stress of traditional methods.

What You'll Be Doing

As a Customer Experience Specialist, you'll be responsible for:

• Building genuine connections: Chatting with car sellers and dealers, answering their questions, and building trust.

• Finding creative solutions: Using your initiative and problem-solving skills to tackle any challenges.

• Mastering our systems: Becoming a whiz with our CRM systems, ensuring data accuracy and efficiency.

• Putting customers first: Always championing the customer and looking for ways to make their experience even better.

About You

We're looking for someone who:

• Genuinely enjoys helping people and has a knack for building rapport.

• Is a natural communicator, whether it's on the phone, via email, or through chat.

• Is detail-oriented and takes pride in their work.

• Is a quick learner and enjoys solving problems.

• Thrives in a collaborative environment.

We Offer a Fantastic Range of Benefits

At arenaflex, we believe in taking care of our team members. Here are some of the benefits we offer:

• £25,500 starting salary

• Great work-life balance with standard shifts from 8:45am to 5:30pm

• Sea fronted office location with regular social events, office drinks, weekly massages, and free snacks to keep you going!

• Flexibility to work from home 1 day per week to help nail that work-life balance

• Stock options so you can share in arenaflex's growth and future success

• Pension scheme to plan for your future with our provider NEST

• Strong commitment to your personal development, including budget for books, courses, conferences, etc!

• Opt-in comprehensive health insurance through BUPA, including dental care and fitness discounts

• Cycle to work scheme - save big ££ on a new bike and accessories

• One paid volunteering day a year for you to use as you wish

• Generous parental benefits, including 6 months full paid maternity leave, 4 weeks paternity leave, and workplace nursery scheme

• ... and much more!

Our Interview Process

We're committed to making our interview process as smooth and enjoyable as possible. Here's what you can expect:

• Initial Call (30 mins): A casual chat to discuss your experience and learn more about arenaflex.

• Team Matching: You will be matched with a team based on your background and preferences and receive additional insight on the team and what to expect in the final interview.

• Final Interview (60 mins): Meet the team, get a feel for the role, and participate in a skills-based assessment, which may include a role-playing exercise.

We'll get back to you within a week business days of each interview stage. You can chat with a talent partner throughout the process if you have any questions or need anything at all.